TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Shane O.

United States

Excellent help from Carey on live support. Very patient and detailed answers to all my questions.



Just had a live chat with Olivia and she helped me real good with editing some parts of the template. Assistance couldn't be any better!



Elina was amazing, she helped me in every single question I had about my theme, she was amazing so kind and great!! Thanks so much I loved this system!


United Kingdom

Very professional services and the Help Staff are extremely professional and helpful

James Leung

Hong Kong

Mary was very helpful and patient, carefully explaining in detail all the adjustments I needed to make. Thanks for the help and keep it up! Great support.



United States

Wow! I really just got the best technical support I have ever received on-line from Hanna. My theme had an issues changing the color and Hanna spent a ton of time jumping into the code to fix the errors. This is the best technical support I have ever received on-line, I am extremely impressed with TemplateMonster. I will be telling everyone I know. Thanks Again for all the help Hanna!


United Kingdom

Great template and excellent support from the team, on quick responsive live chat.




Огромное спасибо технической поддержке за идеальный сервис. Столкнулся с непростой проблемой, которую мне помогли решить в кратчайшие сроки! Хотелось бы выразить отдельную благодарность работнику службы технической поддержке Дарье, которая оперативно отреагировала на мою просьбу и помогла разобраться в моей непростой ситуации. Спасибо, Даша))!!!!




Great support from Olivia. Pointed me to the right direction in just a few seconds, I'm glad that I solved my issue.




Nice support. Pleasant and polite people. I was afraid that it will take 3-4 days, but Vanessa has quickly fixed my problems today. Thank you so much! Excellent specialist.


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.