TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United States

As a WEB developer and business owner I can say that, Mary was able to provide me with some of the quickest and most professional assistance I've ever experienced with on-line support chat. You should give Mary a promotion.


United States

I have been helped endless times! Even though I'm quite good with developing websites, thenical support is super helpful. Erica and Emily -- you two are awesome! You're the true definition of great customer service. Very patient and results-oriented. Keep up the good work guys!


Catherine Lee

United States

Excellent support service from Hanna! She was quick and obviously an expert.



United States

I have been looking high and low for decent customer service when buying Magento themes and nobody comes close to TemplateMonster. 24/7 support is excellent. I think this is the ONLY service on-line where I don't have to wait at all. Liz and Harry are the bomb. They've spent hours with me on Live Chat in helping with purchasing and with setting up my site. Always trying to do their best to help me. I definitely recommend TemplateMonster to anyone!



United States

it is my first time to set up a website. Their services are great and very helpful. The technicians are very well trained. They know whats going on and very straight forward people. I chatted with Technician Judy, she is very friendly and was a great help.


James Leung

Hong Kong

The staff are extremely helpful, patient and polite. Keep it up Olivia and Team TemplateMonster!

Yuan Sun

United States

Great services with nice patience and excellent skills.



Great, Great Customer Service!!!. Erica was patient and answered all my questions and concerns she stayed with me for at least 30 min. Keep up the great work.

Cherie Broer


The customer service experience I had with a girl named Erica was very easy and straight to the point. She was quick with every response and guided me through every question perfectly. She has great communication skills and resolved every issue I had with professionalism. Thank you!



I´ve got great(!) really great help from support them. I really recommend TemplateMonster. I´ve never thought they would answer all my questions that great. I'm kind of euphoric... Try it yourself I really think they can satisfy every needs.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.