TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Sergei

Russian Federation

100% Perfect!!! Every problem I have had so far have been resolved quickly and professionally by Chat and Tech Support guys! Thank you!

tralivaliki.com

Mahdi

New Zealand

Excellent customer service, guys are so helpful and friendly, I really enjoy my time chatting, there are no frustration, I've connected with Carey several times, she is very nice and helpful and have resolved all my issues - thanks a lot.

Jorge Garcia

Mexico

Really the best customer service, they connecting me to the technical support never took any longer than 30 seconds to a minute, I chatted with Emily and she was very sweet helped me out with my issue problem. Thanks Emily :)

Vishakha

India

Thanks a lot Olivia for helping me out. I was stuck with a problem and could not find solution no matter what i tried. Olivia helped me and was extremely patient while providing various solutions to my problem. TemplateMonster is just brilliant.

John David Olsen

Australia

Thanks guys, the template is awesome. Very feature rich. And I needed a bit of help in the configuration and your customer service team got me the answer straight away.. Thanks!

www.michaelorringe.com

Dallas

United States

I had some issues come up with my theme as I was installing the demo content and Hannah was so kind to help me out during her coffee break. She stayed with me the whole time until the issues was resolved, and now I owe her a cup of coffee ;). But really, tremendous support from Hanna, thank you!

www.choprahealth.com

MrCellTech

United States

Excellent customer service. It's funny how every time I find a template I like... it's on TemplateMonster. You guys rock!

Scott Lindsey

Denise

Thailand

Today, Emily showed me how to change the images and size of the images of my website. It took her for an hour to help me. She is very patient and kind. Her service is very very good. I am very impressed!!!

Olivier

Germany

Great choice and excellent after sales services. Highly recommended.

Tolga

Turkey

Vanessa, thank you for your quick support and especially thanks for painless service! Bravoo!

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.