TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Lynda Hunter

United States

Judy was very good. Helped me get the code I needed and implemented for me as well. Couldn't have asked for better service. Thanks Judy!

João Oliveira

Portugal

Olivia just helped me with some really good and fast Technical Support. I've asked for help several times and you guys always manage to solve my problems. Thanks!

Behzad

United States

As a web developer I have been buying from TemplateMonster for years and they're my little secret. For a great price I get gorgeous, modern designs that I can easily customize for clients. More importantly, the support is tops, Vanessa, in particular, is amazing: smart and efficient. I highly recommend TemplateMonster.

Kashif Taufique

United States

The best customer service I've ever had in my life, connecting to the technical support never took any longer than 30 seconds to a minute, I chatted with Charlotte and she was very sweet helped me out with each and every step it took about 45 mins to an hour and everything went well, I was thinking they've provided me more service than what I paid for my product, not only once but many times I can't even remember, these guys are the best. Thank you Charlotte and Team TemplateMonster you guys are the best of the best.

www.kax.us

Danny

United States

I came across several questions with installation of the new template by myself. I used Live Chat to access their customer Support. They just nailed each of the issues I had. I love this Live Chat tool. All of them are superb, quick, experienced, friendly, and patient. I feel I'm in good hands.

daretry.com

Michelle

United States

The live chat is a great help and an excellent resource. Thanks Daniel!

Leon Veltman

Netherlands

Great support by Emily. She helped me to make my site look great!

Jeffrey

Netherlands

Great service :). Chatted with Emily to change the colors of the menu items and it works great! Her service is really fast and friendly. Thanks!

Renee

United States

I've been a customer of TemplateMonster for over 5 years now and am really appreciating both improved service and support! Today, Charlotte saw me through start to finish and resolved a glitch in the code right in chat. Although it wasn't my error, I'm really glad I'm back to work so promptly. Thanks!

Dave

United States

Erica was amazing! She was extremely helpful to assist me in first identifying the issue I was having and then providing clear instructions to fix it. Thank you so much! Great support!

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.