TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Lori T.

United States

I create websites for a living and many times, people want to maintain their websites when I'm done designing, so I choose WordPress themes for them. The support I get from TemplateMonster is good, the representatives are courteous and they always go the extra mile in trying to solve any problems I run into.

www.sundayschoolofsports.com

Gavan

Australia

Fantastic after sales service, I trust no other theme template company than this service.

Jose Garcia

United States

Margarett, Kristy, Jason, Oliver and Daniel were all great today. Apparently after an upgrade of Cherry my site had issues and with the help of all of them they got it working. It took everyones effort to get it done and I appreciate the help I received of each of you! Thank you very much!!

Herschel

United States

The TemplateMonster support service is awesome! Special thanks to Vanessa, Daniel, Olivia and Andre for your expertise. You're the best! Needles to say, your products are exceptional too. The template we purchased is perfect!

www.brazilcarnivalclub.com

David Fluss

United States

Amina was an awesome chat support representative, a life saver. You guys are really doing an incredible super fantastic job. Thanks so much for all the help.

Ahmad

United Kingdom

The customer service was great and supper fast, they are so so friendly as team!!! Thanks so much and my number one in the team is Charlotte - the best for me, keep going . Thanks.

toucanclothing.co.uk

Ermenegildo

Italy

Was in chat with Emily from Technical Support, she was simply fantastic! Problem solved in a while. Amazing support!

Julianne Weinmann

United States

The technical support is excellent. I especially would like to thank Vanessa Harvey, technical support operator, for her understanding of the problem and fast response and her expertise in fixing template problems. Without her help, my client would have been very unhappy.

Fernando Iván

Argentina

Thanks Olivia and all the team of technical support. I am really happy with your amazing service.

www.revistachristopher.com.ar

Yvonne Mtengwa

Zimbabwe

A special thanks to Vanessa Harvey from Technical Support department who continues to be outstanding in her quick responses to technical related issues. Vanessa has assisted me with template issues on numerous occasions and I appreciate the speed at which she offers solutions and is able to help. Thank you Vanessa for being of great help always to the Quintessential-f.com team. God bless you.

www.quintessential-f.com

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.