TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United States

All in all, TM services are great. Elina really helped with my coding issue and gave me keys to work on future coding. Kind of like supplying me with better tools for my toolbox. Now, I have something else other than just a hammer to use! Hammers are great, but they don't work for every instance. Best regards, Gail West



Charlotte from Technical support found the mistake and helped me to install the theme correctly. Thank you, Charlotte, one more time!

Ian Hancock

United Kingdom

Vanessa and her colleagues have been tirelessly helpful in getting my website up and running, and answering all of my questions. Very much appreciated. One happy developer and one happy customer.



Thank you, Alice, you have helped me for the 3rd time. All the tech.support guys are very nice and provide the good support. Special thanks to Alice again :)


Dario Zavisic

Bosnia And Herzegovina

Without Amina's help I would not be able to run my site, many thanks to her and the whole Template Monster team from Bosnia and Herzegovina. :) Dario


Sandra Labella

United States

Mr. Guillaume Dumas from technical support went above and beyond my expectations to help me with my website. He had an excellent way of explaining things and providing support. I am new to making a website and learned so much with his help and guidance. I could not have done it without his help. I am very happy I bought a theme from Template monster. I didn't realize that such amazing support came with it and I am so glad. Thank you Mr. Dumas for your kindness and patience while working with me!



Vanessa from Technical support solved a problem with the template I've bought; she gave me a good help and found how to make it within a few days. Thanks a lot!

Kislay Komal


I was facing issue with setting up the template on my server, within 15 hours my issue got resolved after raising a ticket. The site is up and running as they had shown in their demo link. Highly satisfied.



United States

Since purchasing my template, I've had 3-4 customer service experiences and all of them have been outstanding!

Alisha Jasper

United States

We purchased a template and had an issue with the menu when viewed in Safari. We contacted Template Monster and they quickly fixed the issue within just a few days. They were also very quick and kind with their responses to our needs and questions. We are thrilled with the template we purchased and with the experience Template Monster has given us. Thank you!


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.