TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Paulo Surya


I was very impressed with the quality of Vanessa's care. I do not speak English well and was using Google translator and she understand me very well and resolved all my questions. Congratulations Vanessa, keep it up, getting better.



United Kingdom

After having a technical issue relating to the theme I contacted TemplateMonster technical support. The advisor managed to resolve the query in around 20 minutes. They also advised me as to what the issue was so that should I encounter this in the future I would be able to solve this myself. I was really pleased with the service, and this would only encourage me to use and recommend TemplateMonster again in the future.




Charlotte helped me a few times, each time made me feel more and more happy with my purchase. Service oriented, great communications, patient, warm and overall just lovely. Keep up the good work guys and keep this girl on your team and never let her go.


United States

Very satisfied. Purchased a theme from them and had a WEB developer customize it for our needs. However the search function only had an icon and our customer's could not find it. Our WEB developer said it could not be changed so I contacted TemplateMonster. Vincent and Charlotte were very helpful and now we have an open search box, much easier to find. Great service. Thank you.


United States

Charlotte from Technical Support was very helpful assisting me with my issue. I am very great full for the help that was provided. Great service. Thank you :)


United States

I usually don't post reviews because you never know if they are real but I can't help it when it come to TemplateMonster because they're technical customer service has definitely increased and they answer every little or huge question you may have. Somehow they are always 100% right when you want to make a change, definitely like a developer God in my book. I wouldn't be anything without them. Biggest bonus, they don't charge you for their expertise after being a customer. It's like the Gods have accepted you into their family!


South Africa

I worked with Vanessa on solving a WordPress issue I had, she was really helpful and went the extra mile to help me! Really appreciate it, and you guys are just awesome in giving support!! Fast and so effective!!! Thank you for that, I will always buy your templates!!!

Jaime Montoya

United States

Olivia was extremely kind and patient. Even though I was in a hurry and asking for immediate help, she was extremely helpful and kind all the time, and she gave me the solution that I needed. Olivia deserves a reward for her great job.


United States

i was working with Mary in chat and she was amazing, and very helpful and she makes me want to use TemplateMonster again. 5 star service!

Parixit Dave

United States

Vanessa - you were great, you went above and beyond!!! Truly talented support!!! I am so grateful for your service. I have never had technical support that is as wonderful!!!

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.