TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United States

Charlotte's customer service was amazing! She helped me for two hours strait until the issue was resolved. We hit a few dead ends, but she never gave up. Absolutely above and beyond.



United Kingdom

Once again I have had the pleasure of working with Margarett! She is truly amazing!!! TemplateMonster is the best service out here!




Amazing service, the best live chat service in the world. Big tanks to Charlotte which was helping me, its the second template that I bought and I gonna buy more!!! :D

Giannis Oikonomopoulos


I just finished my conversation with technical support operator Judy. She has been most helpful and very polite to all my requests. Fast and accurate always willing to cover all my questions. With kind Regards Giannis Oikonomopoulos


Steve James

United Kingdom

After downloading the template I discovered the links to the other pages in the template did not function. I contacted support using the chat facility and chatted with Harry. He was unable to determine the problem so he said I should submit the problem to the technical staff; which I did. It states a response within 12-24 hours. However, less than 2 hours later I received an email telling me that the problem had been resolved. Turns out a JavaScript file was corrupted. All now is working perfectly. Great support.



Amazing support, I love it. Thank you.


Amit Kolp


Charlotte helped me like no other technical operator from any company ever did! She is a keeper, that is for sure! Most professional, pleasant and warm altogether. Did all in her power to help and did not give up. Thank you Charlotte!

Ajiboye Adedeji


I really love Amina's prompt responses to my templates issues, she seems to understand me so well... Well done Amina. Outstanding support!




The technical support was great. Eva was very professional and helped me with everything that I needed, they don't just help you they give advice on what to do once it happens again. I would recommend this service to anyone.


Mauricio Molina


Excellent service, allays giving her best efforts. Thank you Olivia!


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.