TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Peter

Netherlands

Over time I have bought different templates here and have always been satisfied. With the last one I bought I had issues getting it to work properly with osCommerce and Harry from the support department helped me to get it to work. He fixed an issue I was trying to fix for 2 days within a few minutes. It was caused by a bug of osCommerce I was not aware of.

Rogelio

Australia

Olivia is just so technically knowledgeable and so helpful at the same time. I am really impressed with you Olivia. Well done and thanks a lot. Great support!

Piero Rosito

Guatemala

I got a tiny problem with installation. Got on to live chat and got a superb service by Olivia. She solved the problem and told me what the problem was. If only ALL companies had this kind of tech support!!!

Jerry

United States

The representative that assisted me was Olivia. The representative was professional and by far the best I have had experience with. I frequently purchase templates and the support only made my experience that much better!

Mehdi

United Arab Emirates

I must say I am impressed with the response time for resolving issues. Great work by Vanessa! Well done!

Fabio

Colombia

Outstanding real time support. Daniel helped me a lot with my requirements. I'm going live with my template now. Thanks!

Adam

United Kingdom

We have been helped by Hanna, all I can say is she is totally amazing. She is very speedy with her help, Hanna is very skillful at her job, she is a very creative web designer that has helped make the most complex amendments seem easy!!!

theschoolcarbontrust.org.uk

Adam

United Kingdom

Thanks to Olivia, Mary and pretty much all the team for the support given. Its second to none.Very fast, very helpful. A pleasure to work with the team. Thanks so much for all your help.

theschoolcarbontrust.org.uk

Filippo

Italy

It is not the first time that I receive assistance from Olivia. I find her work and availability a strong point for the whole system of TemplateMonster's support. The experience for a customer becomes more human and reassuring. Best.

Dany

Spain

Great templates!!! Great technical support, always there to solve problems, never thought it was gonna be so good!!! Thanks for your support!!!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.