TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Andrea

Germany

Judy helped me very quickly in solving the problem, great service. She seemed very knowledgeable.

jay

Australia

Out of all template sellers I absolutely love TemplateMonster because of their customer support! I actually pay more for the same template just for TemplateMonster customer service. Keep it up guys!

Mike Niday

United States

The technical support team at TemplateMonster is amazing!!! The best I have ever seen - and this is coming from a software developer of over 20 years. Vanessa helped me to implement a change in my WordPress template that two "experts" told me was impossible! So kudos to her and the rest of the team.

www.scuderiaaudio.com

Joanne

United States

Amina helped me with moving things around on my home page. Very patient and read between the lines on my issues. Sometimes it's hard to explain what you want to do. But I was totally understood and my issues were promptly resolved! Great support.

Frederick

Nigeria

The customer support is great. I have been in chat with Stacy, Amina and Emily. Frederick from Nigeria.

richfloodgroup.com

Kim

United States

TemplateMonster's chat help has been incredibly helpful with the setup of this site. Their customer service has been nothing but friendly and helpful. I would recommend to a friends.

Matthias Wiedmann

Austria

A little praise to Erica! I got the best help from Erica, when I had problems with my theme and layers.

Stasys

Lithuania

Great template from TemplateMonster. I have been more then happy with the product and the support. Thank you Vanessa for excellent service!

propeleris.lt

Dave

Ireland

Unbelievable support. Was confused when I couldn't figure out how to get the site looking similar to the live example I thought looked good. Vanessa walked me through two different issues, and I'm extremely pleased and grateful for such wonderful fast service.

James Leung

Hong Kong

I had difficulties getting all my files uploaded to WordPress. Vanessa was extremely helpful and efficient. Thanks to her my website is now up and running!

dogtraininghongkong.com

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.