TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Sylvain

France

Alice and her colleagues were very professional and we found a way to install a template that was much more difficult to install than expected. Thanks!

Xhuliana

Albania

The guys were really helpful. I have a really positive feedback and now I can connect with my page. Amina was the one who helped me with the dump.sql file and all the guys were really helpful. Thank you all. I will buy your templates again :)

Jernej Doles

Slovenia

I appreciate TemplateMonster assistance, overall support is more than excellent. Special thanks to Ryan DeWitt. He solves even the smallest, but for customer experience very important issues.

Nelson

United States

I chatted with Elina today on an installing issue. It was the best support of an internet product I have ever had. She was knowledgeable, fast, and patient. The template purchase was at a great price as well. I'm definitely making Template Monster the place for me to get templates. Would recommend this company!

Barbara

Switzerland

Celine and especially Elina did a fantastic job. They were extremely helpful, so friendly, passionate and had a good knowledge. I never had such a great support before. Thank you.

www.hubmannbc.com

Nigel Alderson

United Kingdom

These guys are excellent... Charlotte from the technical support team was not only patient and courteous, but was able to resolve my issue very professionally, quickly and with fun. 5***** Service.

www.cherrytreefashions.uk

Sean

Canada

Erica saved the day - excellent customer support. She was extremely knowledgeable and saved our frustration. Honestly this skilled staff should be rewarded, as they got a loyal customer. I'm very happy now. Thank you, Erica!

Eboni

United States

Stacy was a major help! She stepped right in and found solutions very quickly. I am very grateful for the customer service representatives that do their job efficiently well!

Edurne de Pedro

United Kingdom

Great support service. Celine was really resourceful, she provided me with anything I need with kindness and efficiency. She was the master of the codes! Beautiful templates with a good team behind.

www.massagecompany.co.uk

Dave

Australia

My site had issue with showing social media icon for Vimeo. It took more than 30 minute to resolve the issue. But, Erica assisted me and demonstrated high technical capabilities and solid knowledge of editing CSS files and Wordpress. Highly recommended Template Monster for their 24x7 support and awesome staff like Erica. Cheers!

redboxfilms.com.au

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
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    • French
    • Italian
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.