TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



My issue was... my theme was not getting updated, but Sarah, the technical operator solved my issue. Very polite and prompt replies. Very pleased with the service given. Give my thanks to Sarah.

Edgar Garcia


Harry just did it again! He is the best support assistant ever! I totally recommend this guy! Awesome guy and fast! Fantastic support!


Johnson Petta

United States

it was a great experience buying a template from their site an the support thy offer is without equal. Keep up the good work folks! Thanks! Happy customer!



United States

Without Hanna, my website would still say 404 error. Such a great support team, they always help you out! I would be lost without them. Thank you!

David Martinez


Excellent service, the girls at technical support are very nice and very very professional, I have been in touch with Erica and Lana and they really understood my needs and solved them in the first try. Very fast!

Rafael Arjona


I appreciate your help, dedication and professionalism in the customer service provided by Amina.

David Edlin


Erica was fantastic and saved me from a lot of grief, Erica was very professional and easy to chat to. Love your work Erica. Thanks for the support.



Without Judy, I couldn't fix my website problems! Good job and I will come and purchase templates again! Great service!

Jay Sullivan

United States

Unbelievable support, I haven't started a new WordPress site in 3 years. Was feeling overwhelmed when I couldn't figure out how to get the site looking similar to the live example I thought looked good. This wonderful person Mary walked me through two different issues, and I'm extremely pleased and grateful for such wonderful service.




Today I work with Sarah from TemplateMonster. I am totally amazed by not only of her knowledge but of her great customer service skills and friendliness. I had many questions and issues that I needed to resolve and she was more than happy to come to my help. I highly recommend that Sarah receives a massive pay increase and a long holiday !!! I hope next time I'm in need of help it will be half as good as it was today. Thanks Sarah, great work!!! Enjoy your holiday!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.