TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Steve Seddon

United Kingdom

I would like to thank Olivia for all her help with my theme today. She gave me clear and simple instructions that where easy to follow. Buying a theme is a big step for people with little knowledge into website site building but when you receive GREAT assistance it makes feel confident and not scared to ask for help. Cheers

Micha Mueller

Germany

Great Support. Thank You!

Edgar Garcia

Mexico

Harry is the best supporter I have ever met!!! He helped me like crazy and stayed longer with me to solve all my problems. I will totally recommend Harry to work with, he saved my life!!! Awesome work and support!

www.biotreel.com

Finbarr

Ireland

Wow, today was my first day ever setting up a WordPress site. I'll admit I had no idea what I was doing. But thanks to TemplateMonster's Live Chat service I set up a beautiful website with the help of Kate. I've worked in customer service before but I have NEVER come across someone as good as Kate before. She truly went above and beyond and she helped get this complete beginner an awesome website. Between the great templates at TemplateMonster, and the brilliant professionalism of Kate I am completely sold on this company. These guys are the best and again Kate, you are a star. Thank you so much.

Pascal W.

Germany

Great chat support from Emily while designing a theme for WordPress. Kind, fast and experienced with CSS coding and feature support! Thumbs up!!!

Peter

Canada

Fantastic customer support from this company! All of my dealings via the live chat have been so helpful with settings and customizing. Can't say enough about how great the support is!

Yvonne Mtengwa

United Arab Emirates

Perfect assistance. Judy was so helpful I would recommend her help to anyone. She patiently showed me how to work my shortcodes which is something quite new to me. Thanks so much Judy!

quintessential-f.com

Deanne McCrea

New Zealand

Just had another chat session with Vanessa. She's brilliant, solved a problem I've been struggling with for months, in a matter of minutes. Great work and support.

Amit

Bangladesh

For the first time I purchased a WordPess theme. The theme is really nice to me.... If I wanna talk about the authority, in a word they're excellent. Very fast responses, exact solutions, 24/7 support and very friendly. Wish you all the best and hope that if I need any template or theme I must come to you. Take care.

Steve Seddon

United Kingdom

I used the "Chat Now" service and found the operator Vanessa to be a great source of help. At no time did I feel that anything was to much trouble or rushed. Great support.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.