TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Darren

United Kingdom

Judy was absolutely fantastic. Advised me that my theme was not supported by an upgrade I installed, but fixed the problem in seconds! It would have taken me hours to find a tutorial to fix a simple line of text.

www.xcelplus.co.uk

Scott

United States

Vanessa in technical support is awesome. She was able to fix a problem I had been working on for 4.5 hours, in less than 2 minutes. TemplateMonster has the best technical support. I have had similar experiences before. You guys ROCK!

www.flexxee.com

Julianne Weinmann

United States

Your technical support is wonderful. I am especially impressed with Hanna. She has been able to fix issues quickly and efficiently, even the most difficult and persistent problems. She is very expert, patient and kind. Thank you.

www.weinmark.com

Rajnish Prasad

United States

I talked with Vanessa though the majority of my config, as this was my first Joomla installation. She was very patient and understanding as I went through this for the first time. It's great to know that such a knowledgeable staff is always available to help out. Joomla is almost its own software architecture, as a CMS, so we need help to get started. The support is even better than the templates!!! I may have to purchase more!

Diane

United States

Lana was wonderful in helping me and answering all my questions. Thanks to her help I saved a lot of time in setting up the template and site. She was very patient and concerned that everything worked out right. Thanks Lana! Great support!

Trevor

Canada

TemplateMonster is great but this testimonial is to highlight an employee by the name of Ammy. She went above and beyond the knowledge of a customer service representative. She not only fix issues with the template she straightened out things that only a advanced webmaster could even dream of assessing. For any one who is shopping for a template do your self a favor and buy from TemplateMonster.

Deanne McCrea

New Zealand

Vanessa was brilliant, she knew exactly what to do and solved my problem quickly. Outstanding support!

Leon Veltman

Netherlands

Great help by the on-line chat support of TemplateMonster. Always happy and great support and Always quick. Much better that form where you have to wait for answers.

Davia

Canada

Erica helped me out today and was very patient and helpful guiding me through! Excellent Service!!! :)

www.skinpossible.ca

Abid Aslam

United Kingdom

Beautiful templates and amazing technical support from Vincent on the support team. Definitely will use this site more and have gained a trust in the website.

ogclothing.co

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.