TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United States

Had great help from Charlotte fixing and setting up my site. Best customer service ever! They provide a great help.


Cliff Gardier

United Kingdom

I am so happy that I dealt with Tyler, he was an amazing help. I would not have been able to get my website up and running without him. A wonderful experience! Tyler was patient, professional and very courteous. Thank you very much, Tyler.




I just received technical assistance from Margarett. She's really very kind, and follows you with a lot of patience until the problem is resolved. Bravo, Margarett!


Phillip Hammond

United States

Sarah is a tech support genius. She is very patient with answering your questions and helping you to resolve any issues you may have with your WordPress template. Template Monster has great chat support. Life savers!


Allan Lake

United Kingdom

Sarah was amazing! She walked me through the install, it was great to have someone by my side as I'm playing with the server and bits I don't fully understand. Thanks, Sarah!



When placing the order I made a mistake and purchased the wrong template. The support staff was great however and I was able to exchange the template for the one that I wanted even though the mistake was fully my own.



I'm very grateful to Sarah! She did everything possible and even impossible to solve my problem. Thank you, Sarah! Thanks to all the support team!


United States

I have purchased several Template Monster website themes over the years, and at the first time I ran into an issue with installation I contacted support. The support team is simply outstanding, they understood my issue and had my site up and running in no time. If you are considering using a Template Monster theme do not hesitate, they do stand behind their products quality. Monstroid is a great value. Thank you, Template Monster.


United States

It was great help provided by Charlotte. There were so many problems while installing but calmly and patiently the issue was handled and I am really grateful to Charlotte for this. Thank you, Charlotte.


John Bates

United Kingdom

I purchase a WordPress template from Template Monster which I was extremely happy with. And I am also amazed at the level of technical support that they have provided, which has been incredibly helpful on things I have needed to change in the template, but haven't had the technical knowledge to resolve myself. Every time support has helped me immediately resolve the issues, which have been hugely helpful and I am very grateful for it. I have no hesitation in highly recommending Template Monster. John


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.