TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Cheryl

United States

Amazing!!! So wonderful to be able to use the on-line chat and get immediate help! The technical support here is outstanding!! Will not buy themes anywhere else! Thank you!

Charles Oluwole

Nigeria

Vincent from TemplateMonster technical support is very technical and extremely helpful, his assistant made it so easy to work on my site/template and I appreciate your support Vincent. Please keep up the good work. Good Man!!

Andreas

Germany

Had once again a superb support from Emily! She is simply the best :-)

www.noxstudio.de

Alan Marsham

United Kingdom

Have purchased many WordPress themes now. Excellent choice. Great Service. Exceptional after sales service. Best yet. Highly recommended.

Piers Lyon

United Kingdom

Hadn't thought to try support as often big delays and not great, but these guys are awesome!!! Olivia rocks! Stacey and Mary great help too, thanks ladies.

Mihailo

Serbia

I am ordering templates from TemplateMonster since couple of years ago and I am still amazed on how their customer service works. For instance, Judy from Technical Support gave me superb advices on configuring my Joomla template. Couldn't done it without her. Will continue to order from TemplateMonster as long as I do Web Developing :) Thank you again!

Arnold

Australia

Fantastic services especially in technical support. We had major issues with our database and it was solved with the most polite operators, very stable service. Special thanks to Kate from technical support for resolving our issues. Thanks so much!!!

www.mrtaxi.com.au

Matt

United States

The templates are great, but the service is phenomenal. A first attempt turned into a great experience. I couldn't recommend any higher, above and beyond with a smile.

Tess Robinson

Australia

Andre was the most incredible customer service agent. He helped me get every little customization finished in the fastest time possible. I can't thank him enough. Best support ever!

luxurymattresses.com.au

Ken Beam

United States

WOW! What awesome Customer Service!!! Margarett assisted me & what a great help she was!!! Your TemplateMonster Service Team Rocks! Thanks again Margarett!!! Ken

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
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    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.