TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



Very helpful 24/7 service, I'm very glad that chosen TemplateMonster :)



The technical support is outstanding. You are talking to a person whenever you need support and the great thing is, they have solved all my problems!



United States

Vanessa helped me in support chat and she was amazing! Every question I had she was able to quickly and accurately answer. Thanks so much for the amazing support!



Hanna is the most amazing person from technical support that I was work with until now. One thing is certain. I asked for contact with her in case of other problems as soon as possible. Thank you. I recommend Hanna with hand on my heart! ☮

David Fluss

United States

I had the most incredible customer service from Hanna In live chat support. She was incredible and really took the time to help. I will be a customer again because of her.



Outstanding Customer Service! Technical support is amazing, they work really fast, they are friendly and know their job very well. Thanks again for helping me.

Karen Schulte

United States

Best customer service I have ever received! Being relatively new to WEB design, I asked a lot of questions and needed a bit of help with technical issues. Erica was courteous, professional, and very, very patient!



Emily from the support staff was amazing! We bought a website template, and we had a couple of queries regarding some amendments, and even though their after service support is brilliant, Emily was the best! Really recommend using this site



Great customer service so far, I haven't had any issues whatsoever. Vanessa has been a lot of help, given I'm not experienced with these subjects. Keep up the good work!


Jose Vasquez


Vanessa helped me a lot. She is very professional, polite and willing to help. Nice job Vanessa, perfect support!


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.