TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Rob Roumi

United States

Outstanding Customer Service! I had some issues with the template configuration I couldn't resolve on my own, Vanessa to the rescue! She worked diligently until the problem was resolved! This company will go beyond whats expected of great customer support! Will come back again and again!

Tim

United States

Customer Support was excellent! Margarett, Emily and Stewart. Seriously, just excellent! I'm still waiting to see the catch but I guess there's not one. Just honest excellent support!!!

Evi

Greece

They were always willing to answer incredibly quickly my questions and addressed the issues I had in just a few minutes! I am more than happy with Customer Support and especially Kate and the rest representatives that I don't remember right now (sorry)!

Paul A Martinek

United States

TemplateMonster Technical Support is the best! Charlotte has just spent well over an hour with me taking ownership for my issues. She exhibited patience and knowledge and I was never rushed so that she could see to other customers. I highly recommend TemplateMonster and thank Charlotte (and others on their technical support team) for being there whenever I need assistance. Also, I don't think I've ever waited more than 15-seconds for technical support to respond in chat. Thanks Charlotte and the entire technical support team!

triumphtigerparts.com

Hason Horton

United Kingdom

Having used the on-line chat help facility on numerous occasions and met many different operators, Emily has been one of the most helpful and knowledgeable members of your team to help me. Lana too before the shift change over was extremely good. A big thank you to both of them. A credit to your team.

David

Netherlands

Both the quality and service of TemplateMonster are great. When there were a couple of issue's when restoring a backup, TemplateMonster was very helpful in solving my theme problems. I can recommend them to everyone!

Edvinas

Lithuania

Technical support is amazing, they work really fast, they are friendly and know their job very well. Thanks again for helping me.

Shawn Williams

United States

This was my first time using TemplateMonster and I was having trouble installing the theme. Stacy did an awesome job troubleshooting my issue and solving it. She was very knowledgeable and patient and really provided me with an excellent first impression with TemplateMonster. I am simply blown away by the level of support that was given.

haughtytees.com

Aimee

United States

The support team at TemplateMonster is awesome! Olivia just did a quick work of helping me with a question I had. I also needed technical help with changing out images and the team actually created the code I needed! I am most pleased with the templates and the technical support. Thanks everyone!

Alma Sanchez

United States

The great service received from Harry, it is a pleasure to work with you! I love your awesome products. Thanks a lot!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.