TemplateMonster Customers Testimonials

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  • "There's a great customer service, available 24 hours a day."
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Video Testimonial

Erwin Hardijanto


Big thanks for the help and support provided, especially for Charlotte and Aaron that helped me with passion and expertise. Problem was solved very quickly. Fast responses. Nice to know both of you. I'm very satisfied being a returning customer for years. God bless you!



United Kingdom

I am totally speechless! Eva the little madam has been helping to pursue an absolutely vital issue and that she has saved our entire company which for the pass few day that everyone were just stuck and not knowing what to do. Is the attitude it counts, she would never give up on difficult issue and she will seek for whatever source trying to solve the problem for customers. For me and our company, I will only buy from TemplateMonster now as I know I will get the help when need it. I also will spread the word out for the services that we have received from the TemplateMonster team. Well-done team! Best regards Alex


Leon Veltman


I really love the technical support of TemplateMonster. They are quick, friendly and most importing thing is the have big knowledge of WEB design code. Thanks again. Leon

Arjan Marsman


Amazing service by TemplateMonster, especially from Olivia. Thanks a lot for all the service and support!



Korea, South

TemplateMonster has an amazing technical support, they where helping me from the beginning of the installation and never stoped since small or big troubles were, they helped me a lot. Thank you very much Olivia, Kristy.



United States

So I'm a business guy with no coding experience but the patience and great insight of Vanessa, Olivia, Charlotte and Mary are always on point! I'm actually learning great customer service skills from this technical support team! They are the best so far!




El servicio técnico de Olivia, Ha sido perfecto, se preocupo de dejar sanadas todas mis dudas, y se esforzó por solucionar cada uno de mis problemas. Felicitaciones.


Mike Santner

United States

Kate was absolutely outstanding and patient in helping me resolve a CSS issue with my template. I feel like I paid far too little for this template, when it includes such superior, prompt and expert service in resolving issues like this. Thank you again, and I look forward to more incredible service from her and your other representatives, as I build this template! Kate is great!


United States

Awesome customer service. I went to Emily with a question figuring I was going to get passed off, but in an instant she provided me the specific code that I needed to add to my CSS file to get it to do what I needed. A follow-up that I thought, going in, didn't stand a chance of getting progress, was solved just as quickly. I would recommend TemplateMonster to anyone.




Awesome support, never expected the way you give the support. Judy helped me a lot in installing and setting up the things. Thanks a lot.


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.