TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Joshua Gates

United States

Vanessa was super nice - quick and got the job done. I love chat customer service. It's the best!!! And your interface is perfect. Great job.


Richard Allen

United States

Daniel was excellent in providing technical support. It took over an hour to get my problem figured out but he stuck with it until I knew what I was doing.

Jose Jimenez

United States

Your support team is great, especially Daniel and Ammy. Thank you guys.


Mike Niday

United States

I have been a software engineer for over 20 years and I can say that I have never experienced technical support like this! It's like having a team of professional WEB experts sitting right behind you while you are customizing your website. I will never purchase another WordPress template from any other site other than TemplateMonster again!



United States

Emily was extremely helpful and patient with me. Amazing support. Thank you so much, Emily!


United States

Hands down, some of the best customer service I've gotten in a long time! My chat representative Erica was amazing. I'd been struggling with a few minor issues on my end and she just totally helped me way beyond my expectations. Got things cleaned up for me and took care of everything in record time! I will be telling everyone about my great experience with TemplateMonster. Will definitely be purchasing other templates from here soon! Thanks Erica!!!


Kevin Meldau


Hi Support Team, Eva was just so good! Always so patient and always gets the problem fixed. I could not have got this far without you guys. Regards



WOW! I managed to customize the template I purchased to suit my needs. Couldn't have achieved this without Judy's help. She was smart, quick and professional. Great support!


United States

Carey is simply outstanding. While I'm just a beginner in Joomla, Carey carefully figured out my problems, handled my frustration, told me what I'd been doing wrong, and made my template work perfectly. I'd rate Carey with ten stars if I could and I'd recommend that TemplateMonster give Carey a bonus or raise. Seriously!



I´ve been TemplateMonster´s client for about 3 years, in the WEB you can find so many other greate template designs like here, but nobody have such an incredible customer support system. Today Ammy helped me so fast an precise, she is so nice and professional. Thanks Ammy! You are so cool!


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.