TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Rei

United States

Eva from technical support was impressively great. Direct to the issue, showing the required knowledge to go straight to the point. I worked with her for a few minutes and the issue was solve. This is the kind of support that will take the company to a higher stage.

Emmanuel

Mexico

Template Monster has by far the best customer service. The team solved my request in less than 24 hrs. The templates are also great!

Deb

United States

I am a WordPress newbie and am very happy with the chat support. Alison and Amina quickly helped me with a couple of issues. Thank you so much, and TemplateMonster will have my repeat business!

www.apeacefulbalance.com

Manfred

Germany

Those guys are simply perfect. Brilliant stuff from the TemplateMonster team! Their chat function is perfect for a beginner like me. I have had to ask a few questions along the way and they've been quick and accurate at solving my problems. Thanks for the perfect, fast and useful help.

shop.happybuy.de

Robert

Czech Republic

Hi everybody! When I was buying a template, I didn't expect too much of it. However, I was wrong. It is not only perfectly crafted but the technical support rocks! I´d like to mention especially Martin Clarke from the technical support who helped me to customize anything I wanted. Thanks again Martin! Overall rating: 5 out of 5

www.achs.cz

Alan

Singapore

Alice has been a great support in my effort to correct some items in the theme. Keep up the great work!

David Edlin

Australia

Jack & Martin were fantastic as well as all the other staff that helped with this template. This template was easy to modify and looks really professional. Love these guys.

www.flatgeckodesign.com.au

Kelly King

United States

Great service and beautiful templates. The responsive template I purchased was not only easy to customize, but it also functions seamlessly. Liam worked with me after I purchased a template I couldn't use, and helped me find one I loved even more. I will definitely use Template Monster in the future for other projects.

www.affordableweddinginvites.com

Pelle

Sweden

Margarett is the best, she understood and answered all of my questions correctly and in timely manner. Thank you, Margarett!

Alan

Singapore

Eva is very good with the support she gives. She's able to guide me on how to make the theme look presentable and outstanding. Keep up the great work Eva! I am always satisfied with the support provided by TM.

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.