TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Alicia Castorina

United States

I am terribly novice at Joomla, but having the Chat Support option has been tremendous to help me get my job done! In particular, Emily and Erica have been an outstanding combination with answers to every question. Normally I dread technical support contacts because it has been my experience that the support people don't usually really listen to your concerns, they find a keyword in your sentence and search an answer that doesn't relate. Emily and Erica are not that type, they know their stuff, they listen to my questions, and they not only address the concern, they tell me how to address it myself the next time. Invaluable!

Kenan Aykut


Great technical support! Really nice and kind personnel on live chat.They always do their best to solve your issues. Thanks a lot guys!


Makita Makita Eric Arnaud

Korea, South

This is the first time I worked with people as you guys, you helped me a lot and really I'm speechless due to the high quality of your Guidance and Assistance without forget the High Quality of your Patience in your work. Thank you so much guys, you are so great....


Jose Vasquez


Olivia is the best at technical support. She will solve any problem you might have, and she will do it with a big smile. I really enjoy her support! All the support team is helpful, but I mention Olivia in particular, as she is very well prepared, quick, and always solve everything. Cheers!

Elaine Young

United Kingdom

Brilliant service from TemplateMonster on-line chat support. Both Adele and Amina were patient and concise. Gently guiding me through the problems I was having with installing a template. Thanks a lot.


United Kingdom

Time and time again customer service at TemplateMonster find the solution no matter what. They have a really well structured services all round. If you need technical help Kate and Olivia are superb.

Sterlin Charles

United States

Vanessa was fantastic. She solved not only the initial problem I had but also the subsequent questions. Extremely professional and at no time did I feel like I was not being taken care of with the utmost care. You guys have this customer satisfaction thing down to the T! Thank you and I would not have a running website if it wasn't for this team of brilliant people!




I have been very positively surprised by the professionalism of the service offered by TemplateMonster. Operators and managers are more available than I expected at the beginning. The templates are beautiful and effectively implemented within only 5 to 10 days. The explanations given are great, with tutorials and technical managers extremely attentive and giving straightforward answers with courtesy. I am French and have had no difficulties to benefit from a great quality of service, non-regarding the distance and time of chat. Thanks a lot to all your team.

Michael Flowers


I have been using TemplateMonster services for years now, and have always been happy with the Support Team's services and swift reactions. Positively. On my most current project, Oliver and Stacy came to the rescue promptly and within the shortest unexpected time they'd done a great job to get my project on track. I thank you two for the great work and excellent support. I am grateful for the time you put into ensuring the site is functional. I appreciate your patience with my limited knowledge in supplying you with the information you required to get the work done. You accorded me with courtesy and deep respect. I deeply appreciate this level of diplomacy. The likes as you are the reason I keep returning to your services, honestly. The two of you have simply retained me as a life customer;-) and I mean it. Please keep up with the good work.

Nohora M


Excellent customer service and support by the advisor Brian Waters, who was not only attentive to solve my issues, but gave a little extra help, which allowed me to proceed with my project.


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
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Please note that the discount will be active within 30 days upon its generation.