TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

James

United States

I've purchased many templates over the years, but I have never received better technical support than I did today from Vanessa. Simply amazing. She totally saved the day. Thank you, Vanessa!

Rafael Arjona

Colombia

Excellent support all day all time, Vanessa is great. She was very patient and helpful.

www.imagenyconcepto.com.co

Adam Ozgur

Turkey

Best support I've ever seen. Judy was on charge and solved my problem in 2 minutes! She helped me to change the codes and voila! Thank you for your support again Judy!

Jef

United States

Great Customer support that is willing to work through your problems with you, not just send you links where to find tutorials, but actually help figure out what is happening or broken.

thebizjam.com

Venky

United States

Really good support, Vanessa was very knowledgeable and helpful. I was having technical issues with my template and she helped me out of it. Thank you guys.

Ricardo Gondim

United States

Vanessa was really great. It is important to have a lot of patience, as there are many customers with different levels of knowledge. She is perfect, kind and professional, she really helped a lot.

www.runimports.com

Ricardo Gondim

United States

I was browsing templates on-line and found TemplateMonster. At first I thought that $180.00 would be a little too much for a template, as you can find free ones easily, but I liked this one in particular and decided to purchase, hoping that the customer service would make it worth. Thank God I was helped by Harry, a very polite, very kind and very patient person. He made every single penny worth. Thanks TemplateMonster for developing so many beautiful templates, and for having people like Harry helping customers out. Thanks thanks thanks :)

www.runimports.com

Jose Garcia

United States

After WordPress upgrade the slideshow at the top of the pages along with a slideshow I had placed on the home page were not playing. I had no idea how to fix it and contacted support via chat. Daniel answered within a minute and after supplying him with the necessary information to get to the site had it fixed in about a minute. Excellent contact time and most excellent support in fixing my issue. Thank you so very much!

dianasconstruction.com

Keith Schilling

United States

Harry was excellent help and very patient with a noob! Thank you for having great support and great staff!

Keara

United States

Amina was my representative today. I was having some issues that were simply unsolvable for me. Amina was extremely efficient, pleasant, and her suggested fixes were exactly correct. I truly could not have done it without her or her expertise. You made a lifelong customer out of me and I will recommend your services across the board. Truly a phenomenal experience. So much relief. Thank you again Amina.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.