TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



Eva was my assistant, she helped me in the turn of hand. Great support! Thank you Eva.



I just had a long Customer Support session with Erica & Margarett and they were so helpful. Best customer service I have ever had. Will keep using your services for sure.


United States

Great Support! Vanessa is the best. I have had the luxury of getting her several times and she is always right on point. She is great at reading between the lines when you might not be so good at explaining your issue. But she gets it! She is extremely knowledgeable on WordPress and very patient.

Ken Kelly

United States

Fantastic support from Vanessa!! She really went above and beyond the call of duty to get me the help we needed. This alone will bring me back to TemplateMonster first in the future.


United Kingdom

Can't thank Amina enough for all of the support today! Having a few teething problems with a theme and she sorted everything out for me. Fantastic customer service, very patient, helpful & courteous. 5 Stars to Amina!!!

Johnny Lai-Kristiansen


Great support! Very fast. Got a link on how to solve my problem. Done!


HansPeter Lechner


Your support is really great! We had some troubles with sending e-mails with an SMTP-server, but Brian Waters could help us, he gave us the the crucial piece of advice, and now everything works perfectly. Once again, thank you very much, Brian Waters!


United States

Judy was my support person this evening and she was lighting fast with her help, I had literally spent two day's trying to figure out how to make something go away in my theme and Judy told me what exact line and what to change it to in less than a minute, OUTSTANDING support!

Cristian Catea


Thanks Stacy for helping me to resolve some indexing problems. Great support! Stacy is great. She was fast, patient and very nice. The same goes for Olivia.


Tanner Smith

United States

There are many great templates available for purchase, many of them from TemplateMonster. What truly sets TemplateMonster apart from the rest is their support. They go above and beyond in every way. Every interaction I've ever had has been wonderful, including the experience I just had with Judy in a chat at 1:30am CST. I will never buy themes anywhere else.


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.