TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Kim Burke


Great support from Vanessa in installing my template as I had missed a step. She was very patient for a beginner like me and directed me to solve my problem with very clear directions. Service was extremely prompt. Cheers.


Jo-Ann Patterson


I purchase templates for many different types of sites. I only purchase them from TemplateMonster because the support is excellent. I always get a friendly agent who is happy to help. Charlotte has assisted me many times on different projects and once again her performance and support was outstanding. Very friendly, always a please to talk to.



Korea, South

I was having issues with a WordPress theme that I had purchased and spent a few hours with Emily. She was extremely patient and knowledgeable. Thank you Emily for taking the time to walk me through and helping me get this site exactly how I wanted it. Great support! Very happy!




Best services ever. I was talking to Margaret today for some technical help. Hat off, the best technical service I could get. The templates are awesome, support is extraordinary. Don`t be afraid to purchase because is one of the best investments you will do. Kind regards, Alex P.S., thanks again Margaret


Jorge Flores


Great, great, great! Even at late night they are allays cool. Judy helped me a lot and she did a great job!



United States

Really great technical support service. Vanessa was very kind and helpful! I am very thankful and I will buy other templates on this site because of the great support.


United Kingdom

Excellent service. I have used on-line support on a number of occasions now and the level of service is brilliant. Just been helped by Vanessa (not for the first time) who was great as usual. Problem sorted within 10-15 minutes. Thanks Vanessa. Always a pleasure. Thank you TemplateMonster, definitely made the right choice buying my theme from you.

Lina Vasquez


Their costumer service is very quick, Vanessa helped me in a kind way. Thanks so much.


United States

I worked with Lilian today. She was assisting me with some shortcodes issues I was having on my site. She understood exactly what I needed and was quick and knowledgeable. I would choose to work with her whenever I need help in the future as she handled my problems with ease and it was a great experience! Thanks, Lilian!


United States

Stacy was absolutely incredible! She had an answer to every of my questions and was incredibly patient with me while I got used to Joomla. Stacy you are the best! Great support!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.