TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Kelly

Australia

Lana was great. Knew exactly what I was talking about and gave me clear instruction on where to find the CSS code and WordPress admin areas to fix both my issues within minutes. Very easy to deal with. This is the 5th (WordPress, ZenCart & Website) template I have bought from TemplateMonster, and will be buying more. Cheers guys. Awesome job.

darklightlaser.com.au

Michael

Germany

Vincent is a great operator! He helped me really fast and he was very friendly! I cannot say anything bad about this Support! They're best support ever. No waiting time for an operator. A really BIG THANKS TO YOU GUYs & GIRLs and a big thanks to Vincent. Keep up that great Support!

Nads

South Africa

You all are awesome, Amina was so helpful! Couldn't believe that a support team could actually be so helpful and friendly and patient and skilled!!! I'm really very impressed!! Well done!!! :-)

Kevin Meldau

Thailand

You guys are always so patient and never get upset. I'm sure that I've pushed the operators many times because I'm not an IT person at all. But they have always given me such great support and were so understanding. Olivia, Charlotte, Stacy ... you all deserve a medal!

David

United Kingdom

Judy was absolutely amazing. I'd over written the main style sheet with other code. Judy calmed me down because I was in a bit of a panic. She reassured me, sent me the back up code and helped me restore a few changes I'd made to customize the theme. Absolutely brilliant and so knowledgeable. Thank you Judy, you're a diamond!!

Adriano

Croatia

Great service and support! I have asked the through chat service a little help about Google map plugin and in a few seconds my problem disappeared! Thanks Olivia!

montraker.c-a.com.hr

Leon Sapp

United States

I completed the install procedures for my new template and I had a few issues. Judy Waters was absolutely awesome in helping me out!! Judy jumped right in and cleaned up all of my issues. Professional support. Thank you Judy!!!

Shawn

United States

Vanessa was extremely helpful this evening. I must say, this has got to be the best customer service I have experienced with a company on-line. The chat function is amazing and the response time is just as amazing. I had some very technical questions and she didn't mind assisting me and helping me through each of them. She also became very pro-active by pointing out something else that needed to be changed. I will be more than happy to spread the word about this company!

www.synergypropertymgt.com

Steve Weltman

United States

Vanessa was tireless and just an outstanding client advocate. She assisted me to make some changes to the CSS that I would have NEVER found and did it with ease and grace. I have bought many templates here and this is why I keep coming back... Great service! Keep up the great work!

www.absolutenets.net

Tiffany

United States

I am ecstatic at the patience, understanding, knowledge, professionalism of the Live Chat specialists (especially Daniel). Absolutely sensational! I will have no hesitation purchasing more templates form TemplateMonster! THANK YOU!!!

Have a testimonial to share?

Your Name*:
Your E-mail Address*:
(not will be published)  
Your Website URL:
Country of location*:
What exactly did you purchase from us?*
Template ID: Please choose types(s) below:
or
Your opinion on TemplateMonster services*:
* - required fields submit
Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.