TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United States

I just ended a marathon chat session with an expert TemplateMonster team of Steven, Andre, Lana & Olivia. They were the best I have experienced. They answered a ton of questions, gave me pages and pages of reference material, fixed a bunch of problems with my configuration. Every one of them were Courteous, Professional, PATIENT, very knowledgeable and well versed in all areas I questioned them. I have had a few tickets in also and they too were handled in a professional manner. You have a great team. I will spread the word, and do more business here. Way to go! Steven, Andre, Lana & Olivia are the best!



United States

Vanessa was great! She helped me solve some issues I was having with my WordPress template. She was fast, patient and very nice. I am new to editing web templates and she made it easy for me with her simple instructions. I am glad I chose TemplateMonster and the technical support given makes me confident that I made the right choice!!! Thanks


Marlon Van

South Africa

I cannot begin to thank you guys for all the help and support you have provided me with. You treat your customers like family. Thats why I buy all my template at TemplateMonster, Thanks for all you have done for my business.


United States

Hanna was amazing. I didn't even expect to get in touch with anyone at this time of night but Hanna not only took my chat but spent extra time ensuring everything was exactly right. Very friendly, and extremely skilled. I must say a rare find in todays world of technical support horror stories.




Very good support from Harry in On-line Chat service.

Ilya Demidov

United Arab Emirates

I had some issues with corrections on my website, but TemplateMonster support team helped me with all things that I needed to fix. Special thanks to Olivia and Vanessa. It was pleasure to work with such confident and quick professionals.


Cristiano Machado


I´ve worked with Vanessa and she demonstrated a very deep knowledge and commitment. People like her make our lives better. Congratulations Vanessa and Template Monster!




Great service from Sarah, really great job! Thanks for the good support.



Erica gave me the best service ever!!! Quick and precise!!! She had response for everything, thanks again!



I needed some help with my website and Margaret and Erica helped me so much!!! I couldn't have done it without them. They were very patient, as I am not the most computer savvy individual. I am very impressed with the help I have received, the technical support is very helpful and once when they had to look into an issue, they responded to me within hours. I would highly recommend TemplateMonster!!!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.