TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Paul

United States

I had a few questions this morning and chatted both with Erica and Emily and both were very helpful. I really appreciated the support and patience they gave me during our conversation. Both of these ladies show the caliber people that TemplateMonster hires and just how much they care themselves. Great job to both of you!

Nick Graff

United States

Judy Waters just helped me make some edits to my site. She was super knowledgeable, very courteous, and quick! I had a great experience with her and would recommend TemplateMonster just because of her.

Mitja

Slovenia

It was a pleasure to work with Marry. She is really helpful and very kind. She has got great knowledge and expertise in technical support. Great Support!

Henar

Spain

The best support I have ever had. It was a pleasure to work with you. Thanks everyone and Olivia. I will buy more templates! :)

Goryee

Canada

Mary was of great help to me, as well as every support agent who helped me with my website. Their support is open 24/7 and not only that, they would go the extra mile to help me with my website directly in it. Keep up the great work, TemplateMonster support team!

Lamont

United States

Vanessa, was absolutely wonderful! Very patient and polite. Best customer service ever!

Veronica

United States

I've been dealing with Vanessa and I couldn't be happier. She has been extremely patient with me and extremely attentive to my every need. She has made sure my concerns were immediately looked into and she's fixed my concerns promptly. Her communication has been wonderful and it's truly been a pleasure working with her. Thank you, Vanessa! Great support!

beginmyhealthjourney.com

Chris

United States

Carey did a great job finding and fixing the issues I was having. Very patient and accommodating. Couldn't have done the job without the technical support. Thanks a lot. -Chris

chelsea

United States

You guys have the best customer service, Kristy and Daniel were so helpful to me during set up. I am grateful to all at TemplateMonster!

Benjamin

United States

TemplateMonster's services go well beyond the call. Olivia was very patient and helpful to me. She took time to fully understand my issue and help me resolve it.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.