TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Christoffer Benn

Canada

Unbelievable service from Kate, Sarah, Vanessa and Andre. Who helped me out under some very very difficult circumstances. I can't thank you enough. A++ service and very very helpful. You guys are life savers!!

Ronald

Canada

I always get amazing service.This time it was provided by Erica. She answered my question in less than 2 minutes. This is the perfect reason why I always do business with TemplateMonster. Great customer service and technical support. Two thumbs up! Thanks Erica!

Michael

United States

Easily the best customer support I have ever dealt with. Fast, efficient, kind, and thorough. Ask for Emily. She is the best.

Dennis Nealon

United States

The technical support is outstanding. Olivia, Sarah, Vanessa, Lilian and others. Thanks so much. If anyone has a theme they're new to, these operators are terrific.

Lee Greene

United States

The templates are very good. The support is even better. I ran into a problem that was way above my pay grade and skill set, when modifying a template for the site it was purchased for, and a support technician named Sarah assisted me via on-line chat, very patiently and skillfully helping me to solve the problem. Can't ask for more or better than that. Thank you Sarah!

Helen

Sweden

Hanna and Ammy have been excellent help in providing fast, professional and patient technical support today in getting my webpage up and running. This service TemplateMonster provides worth every penny!

www.carlhelen.com

Kevin Meldau

Thailand

I'm always so happy with the support I get from you guys. This is why I keep coming back year after year! Today Olivia was great, I've been on-line with her for a while and she is still helping me! Never gets upset with all the questions and really great at explaining! Thanks guys!!

Guler

Turkey

It was a pleasure to work with Vanessa. She is really helpful and very kind. She has got great knowledge and expertise in technical support. I really liked template more after Vanessa. Great job, Vanessa.

Leesa

United States

I just needed some technical support and I had Lana in the chat. She was awesome and fixed the problem that I had. She was very knowledgeable and I really appreciated her support and patience with me while we worked on this issue. Thanks for the excellent technical support. That is why I keep coming back to Template Monster for all my client's templates!

www.paramounttags.com

Leesa

United States

Emily was awesome!!! She helped me with a difficult issue that I wasn't able to solve on my own and she quickly identified it and helped me with the issue. Great tech support!!! I would highly recommend TemplateMonster because of the tech support people like Emily!!! Thanks!

www.paramounttags.com

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.