TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Reza

Canada

Vanessa was so kind and patient with me. She answered all my questions, however some of my concerns was so basic. She was very professional and helped me with a lot of technical questions. She was very quick in reply as well. I think she is one the best technical support representatives here as I talked to a few of them.

Rafael Arjona

Colombia

Excellent service and support, TemplateMonster has helped me to build the websites.

www.imagenyconcepto.com.co

Diogo Martins

Brazil

TemplateMonster has awesome quality products and the best after-sales support! The help I got from Erica and Lilian is out of this world. Very polite and technical skilled. Shortly, a consumer paradise. I wont look anywhere else for templates!!!

Daniel John McIntyre

United Kingdom

I've been pleasantly surprised with the level of service provided by TemplateMonster. In times when businesses cut back on customer service, these guys have improved and I certainly won't be buying my templates from anywhere else. Keep up the good work! Dan

Leesa

United States

I just had a problem with my installation and Vanessa was able to help me out of my dilemma! She was able to diagnose the issue and find a resolution to fix it for me. She was very patient and knowledgeable. I keep coming back to TemplateMonster because of their excellent Technical Support! Vanessa was 5 stars tonight!

www.paramounttags.com

Alex Ankomah

United States

Vincent was of great help. He is very knowledgeable and very informative. He took his time and immediately understood what help l need for my website. He was very polite , kind and respectful and he delivered. His technical skills are amazing and of top quality. I truly appreciate him. He is the best.

www.ferenhit.com

David Raimundo

Portugal

Erica is like the best!!! Knows everything and it´s super fast helping! Great support and really nice!!! Does everything to help me! So happy to have this help! Incredible!

Dlaudio Frigerio

Italy

Judy is a great support for us. She solved quickly our problem, so now I can use this beautiful template for my business. Great support, great style.

Silvano

Italy

Olivia gave me a great support! She solved all the problems. She has great technical skills and she is very patient.

Renzo

Italy

Excellent speedy responses. Happily use the service again.

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
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    • French
    • Italian
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.