TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Rana

Lebanon

Great Support Team, all very helpful and experienced.

www.macroepsilon.com

Robles

United States

Every time I get Hanna on the help chat she does everything possible to help me out. Hanna has been very patient and extremely helpful!!! And because of her, I'm planning on purchasing another template when I am done with this because I know Hanna and the other crew will be there to assist when we need it! Thank you Hanna!!! :))

Raj

United Kingdom

Vanessa is of great help with a lot of knowledge. Appreciate her technical skills and she solves the issues almost immediately. Great support.

www.ksguk.co.uk

Eddie

United States

I am using a great theme by this company but the real deal is what kind of customer support the company has. Brian Brian Brian. Guru at everything and polite, respectful and delivers nothing but results. His advice is nothing but top quality. I will be definitely be back for more.

www.poweraidus.com

Kurt

United States

Daniel provided amazing customer service. Support is incredible!

Jamie

United States

Templates are great, but the best part is the technical support, really helpful, patient agents. I've talked to Sarah a couple times and she helped me to resolve all the issues without making me feel rushed.

Dino G

United States

To whom it may seriously concern, I am just a novice who has been purchasing templates from TemplateMonster and other sites for sometimes. I have had many interactions with various sites and tech support on the HTML, Javascript and other matters of a website. I have been in business management for over 20 years, I have never had a pleasure of getting help and support from anyone better than TemplateMonster's Technical Support Representative lady named Ammy. She has been nothing short of amazing. First of all I had no clue how to change the font size on index page image rotators, which she was able to show me instantaneously. Then, no one has ever been able to help wit the contact form. She had me send her my files and in one minute, she send the files back. She made it all work with such a wonderful care, customer focused approach and deep knowledge. I truly wish she stays on with the TemplateMonster since she makes the like of myself feel comfortable and very happy that there is actually someone there to take care of our needs and wants in terms of technical support. I just wished there were more of her in all kinds of businesses such as yours. I hope she will be kept happy and at her position for us to come back and buy more products from TemplateMonster. She has been a head and shoulder above any one else that I have ever called for tech support including the apple people. Thank you Ammy and TemplateMonster for having her.

Daniel Yerelian

United States

Vanessa and Erica really helped me out installing the theme and spent over an hour troubleshooting as we worked through various steps. I will keep TemplateMonster as my first choice in purchasing templates because I know they give great support.

Shalmar Baro

United Kingdom

Margarett is truly professional and knowledged at her role. She patiently took me through every question with flying colors. Truly made my day

Tony

United States

Charlotte was amazing! I received excellent customer service from her. I recently had my website migrated to a new template and Magento version and could not get the "Special Products" to display on the homepage. One short chat session with Charlotte and she immediately diagnosed the problem and installed the widget to fix the problem. Very happy now.

airspeed-wireless.com

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
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Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.