TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Salah

United Kingdom

Great support, great work, you are amazing, I am so thankful, you will always be my choice, and I will always recommend you.

Bert

Netherlands

Hi, I just contacted the support desk of TemplateMonster. Kristy was extremely helpful and very patient with me. It took her a long time to help me, but she did an excellent job. Thank you Kristy for helping me out.

Alli Sylvestre

Australia

I was having issues installing my theme and Kristy was very patient and helped me every step of the way. She provided a very professional service. Thanks Kristy!

www.artexposureonline.com

Dennis Nealon

United States

I have received some very, very courteous and professional troubleshooting and support, especially from Vanessa, Lilian and Kate, to name but a few. Thank you so much.

Darren

United States

I cannot say enough positive things about Vanessa Harvey! The support that I have received from her has been nothing short of outstanding. She walked me through setup, assisted with CSS and was extremely patient while helping configuring the template. The overall experience with TemplateMonster has been enjoyable. I highly recommend anyone looking for a website to use this company. They will not leave you without full support!

www.masscommgroup.com

Letizia

Italy

Big thanks to all technical support representatives. Vanessa was amazing, the best experience I have had with a WEB themes and customer service.

www.musicandthecity.it

Martina

Italy

Today Charlotte helped me a lot. The support is incredible! She has been helping me for three hours, she's very prepared and patient, the best support experience that I ever had! Thanks.

Riaz Ansary

United States

The service that I received from Erica was simply amazing. A+

Kostas

Greece

No matter who of the staff members you are talking to, you can be sure you will get the solution. These people are there whenever you need them and for whatever you need them. Thank you very much!

Maurizio Fabbri

Venezuela

I already have no words to describe the TemplateMonster support team work. I just want to thank to Mary, Norman, Lana, Hanna, Vincent, Andre, Ray, Eva, Jason, Kate, Olivia, Harry, Stacy, Charlotte and sorry if escaped me someone more. Thanks so much for your help and patience! Excellent work! Very kind attention. Thank you. Best regards from Venezuela.

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.