TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United States

So thankful to the technical support representative Andre which was amazing, hands down, the best experience I have had with a web themes and customer service.



I do not know any of the technical languages like HTML or CSS so when it became necessary to change our website I was told to go with a WordPress template where such knowledge was not needed. It's a lot more challenging than described. I actually gave up on the project for over a year and then I noticed the Live Chat help button. All of the representatives have been extremely helpful and, luckily, very patient with me. Oliver, in particular, has been a godsend. Without his help I would have given up again. I cannot thank all the helpers enough. They have turned something difficult - for me - into something that works. Many thanks!!!



The support is always marvelous. Today Vanessa helped me with great patience and professionalism. This is the reason for taking TemplateMonster templates for me.



United States

Vanessa was amazing to work with!!! She was very resourceful and helped me with every issue I had in the professional manner. Thank you Vanessa! 5 STARS!!! Great service!



United Kingdom

I would like to express my sincere thanks to Charlotte who has been helping me for the pass few days. She is technical, knowledgeable, patient and extremely helpful. She handles problem as a true professional, never for once give up a task that may be quite difficult, she will always overcome the difficulties. Although, we communicate without voice but I can feel that from her attitude she wears a very nice personality. Well done TemplateMonster, you have a great team. Alex.



United States

Vanessa was very helpful, friendly and really took the time to help me with my issue. As always, I'm 100% satisfied with TemplateMonster from the moment I purchased my template, all the way to any technical support. Thank you TemplateMonster!




Olivia is always so patient, thank for you, and the TemplateMonster technicians, I learned a lot from you. Best wishes.



I am not a technical person,and very new to WordPress templates installation,and I do not know how to handle the installation details, and when I contacted Judy the Service Manager from TemplateMonster,she is very nice and quickly helped me to solve the installation process, and I am very satisfied with her fast service.


United States

I always shop with TemplateMonster and I love all of their templates. I always purchase WordPress templates and this is the only site that I go to and on top of everything their customer service is EXCELLENT. Thank you for everything Vanessa!


Giovanni Avila


The customer service is incredibly patient and kind. They have wasted one hour chatting with me to solve a issue I had.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.