TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Fridjof Dietel

Spain

They are always available and resolve my issues within short time. Great to know that I can count on them if necessary.

www.atlanticliving.es

Marco Palmisano

Italy

After several minutes of chat with other operators, finally Charlotte found and resolved my problems with great professionality and availability! In one word: F-A-N-T-A-S-T-I-C!

shop.viverealcalino.it

Rakesh

India

Celine supported me really well for my query. Appreciate her support. Customer support has always been really good at Template Monster.

Eboni

United States

Jack was amazing too... He was also patient and solved all of my "web-blocks"! I continually get awesome operators that work to solving the issues I encounter. Cheers to Template Monster for employing such great reps!

Eboni

United States

Sarah was absolutely patient and extremely helpful! She made configuring this account such an easy experience and went above and beyond her customer service duty. I am very grateful for her time and patience. This has made me very happy to purchase from this provider. Thank you!

www.iamonten.com

Dmitri

Estonia

Celine is super, she helped me a lot and made it very professional. Thank you very much, Celine!

Simon John

Australia

Celine was amazing. I wish all support was that fast, professional, polite and knowledgeable!

Darwin

Mexico

The people from the support department are great! They are really helpful and make my work so much easier. Thanks again.

Rich

United States

The big plus was getting the extra help using chat with Amina to get me going with a new template. Great support!

Alessandro

Italy

I'm very happy to have bought my template on templatemonster.com! Best customer service ever! Special thanks to Margarett and Vittorio. Thank you!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.