TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Caleb

United States

Amina went above and beyond to help me with all of my questions. I had 4 different areas of my theme that I needed to adjust and Amina was able to point me in the right direction, very quickly, and everything works great! Great support is what keeps customers coming back and I will definitely be coming back!

Tebogo

South Africa

Your service is top class. I am lost for words on how easy and quick you assist your clients. Thank you so much!

Charles

United States

Olivia helped me for the second time and once again she was excellent. She was very patient when working through my problem in adjusting the CSS files. I have never seen a website with such fantastic customer support. Keep up the good work!

Matthew Worth

Monaco

The templates are great and the technical support is awesome. I always come here first when looking for the things I need. Thanks Stacy and thanks TemplateMonster!

Nick

Canada

Sarah has been extremely helpful, providing me continuous hours of great service. She is patient, easy-going and extremely knowledgeable. She made my purchase experience ten times better! Keep up the good work!

idowed.ca

Laura

United Kingdom

I am so happy with the customer service I received, after several attempts at installing my theme, I spoke to Kate, who walked me through every step of the way and now I have a fully-functioning template thanks to her. She was friendly and answered all my questions perfectly!

John Bimmerle

United States

Been frustrated with the theme, but that is more due to my problems. I have contacted support three times now, and they have been helpful. Stacy tonight was exceptionally patient with all my needs. The best part is they try to give you enough to do things on your own, but they don't just send you a help file link and leave you. As hard as support is, this company has amazing people answering questions. Support alone will make me use them again, and the themes are incredible to boot.

George Sackett

United States

Hanna provided fantastic service. She was able to resolve most of my questions and process a ticket for the rest of the issues. She was patient and understanding of all my problems. She made me a very happy customer and very likely a repeat customer!

ellisvillefarmersmarket.org

Aziz

United States

Hanna was great! I used Hanna to provide me with options for footer options and she handled my request with great ease! I am sure going to buy more templates through you guys, especially when I get great tech support like Hanna provided! Thank you Hanna!

Yuri Gonzalez

United States

TemplateMonster team is superb. The best support ever. I rate their customer service with 5 stars. I will definitely buy from them every time. Thanks to Vanessa!

www.privateaircharters.com

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
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    • French
    • Italian
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.