TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Matthew Dwyer

United States

So far, so good. The graphics are excellent, I have only had problems because different designers have different approaches to customization. Vanessa got it done. She was patient, knowledgeable, polite, and efficient.

Mike

United Kingdom

I thought I had a clue, but I didn't! Thanks to Erica`s patience, I managed to get where I needed to be. Wasted 2 hours trying! Excellent support services. 5 stars *****

www.ropeandanchoratherton.com

Wesley

United Kingdom

I am working from the UK and so far I am just amazed at the support. As soon as I need it I have someone helping me with seconds of clicking chat and have my questions answered within minutes. GREAT! The products are brilliant too, great templates!

Charles

United States

Olivia and the rest of the technical support team have been amazing! A++++++

Sterlin Charles

United States

Julia Is honestly one of the most helpful people in your team. Just knowing that she is in your team to assist me with any help I need would make me not hesitate to purchase more templates from this company. If I where to rate this company based strictly on her work today, I would say A+ all the way. I would absolutely recommend others to this site just because how her wonderful work!

petalumagetaway.com

Rob

United States

We just purchased the template but had issues installing it. We were very frustrated but then reached Andre. He patiently and professionally walked us through the steps we needed in order to get resolution. It was a great experience and he turned a growing disgruntled customer into a promoter of this company. We look forward to future purchases.

mypetnannydeb.com

Tiago Primo

Brazil

Just the must perfect and simple service as it supposed to be!

Marian Espine

United States

They are very quick in solving issues that we have :) The theme is affordable and easy to use :) They know how to take care customers and users! I recommend templatemonster.com!

Zeddikus H.

Canada

TemplateMonster may not have the least expensive themes available on the market, but even knowing that I would never purchase from another theme producer. When you purchase something as integral to a business as a website theme you really want peace of mind that it has been coded properly so that it can be manipulated by your IT (or yourself) if needed, and you want to know that you'll get the support you need if you can't figure something out. TemplateMonster handles both of these splendidly. Their templates are easy to understand, the coding is not sloppy and can be edited and identified easily. For this alone I would always buy my themes from them, but they have one thing in my experience that trumps everything: Amazing customer service. Want your theme customized? Their chat will help you position practically every element (within reason here obviously!), I have contacted them numerous times with questions on how to change and or edit my themes, and have learned a lot about CSS and coding just because of how descriptive and helpful these chats have been. TemplateMonster has become more than just a service to me, it is a resource that I can't put a value to. So this for me is more than just a testimonial, it's my way of saying thanks. Thank you TemplateMonster, for valuing me as a client, and for always taking the time to give great service. It does make a difference to some of us, and I hope you continue to grow! Thanks.

www.tech-centre.org

Chaz

United States

Olivia helped me and I was far beyond impressed with the immediate and perfect customer service. I was completely stumped on a problem and she had it fixed in just a couple of minutes and on the first try. I will definitely consult them for future customer service needs and buy from them again in the future!

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.