TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Fredrick

United States

Olivia was so awesome. Fixed my problem in no time. Very knowledgeable and courteous. Her manager should give her a raise and a few days off. Excellent service.

Eugene

Singapore

The staff of TemplateMonster technical support is always ready and available to resolve any issues or concerns, very helpful and very appreciate for the support.

Leesa

United States

Julia just helped me via live chat with a problem I had with my coding. She was very helpful and fixed the issue I had. She was very thorough and right on the issue. Great technical support as always. This is why I keep purchasing templates from TemplateMonster = great technical support!

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Jeff Wilson

United States

I use TemplateMonster for all of my templates for both Joomla and WordPress. Their support is second to none and they are always willing to help! I will never purchase another template any place else!

Rosy Tamayo

United States

Today I was helped by Julia and I loved the customer support from TemplateMonster.com. Julia is one of the best specialists that I've seen in my whole life. She is so awesome and professional, now I got 2 preferred agents - Julia and Kate. Thanks Julia for all your help and support today, you saved my life!

Adi

Albania

Lana has showed me a great, professional, quick and kind support when I truly needed it the most. I am very happy and satisfied with such a professional who took all of my issues away and provided me the best solution in short time. I would like to have such professionals in my team one day. You are so lucky to have Lana in your company. I am now addicted to your services :)

Adi

Albania

24/7 Online Support, it is a fact not only a word like in some other places. TemplateMonsterHelp has never left me without support and always has given a great solution to my issues. Fast, effective, professional and fully functional. Thank you for your existence :). Costumer support is away better then just great!

Antonio

Italy

The staff of TemplateMonster technical support is always ready and available to resolve any issues or concerns. Sometimes when I requested assistance for a trivial problem I was embarrassed, but your answers have always been kind and patient. Thank you.

Kwame

United States

I purchased a template and needed some assistance. I used the on-line chat where Erica handled my issue in a timely and professional manner.Thanks to Erica I didn't loose any time or set backs.Erica is truly the best at what she does. My issue was solved in a few minutes. I recommend these services and I will use them again.

Nasrullah Khan

United Kingdom

I have been given wonderful technical support by Olivia. Courteous, efficient and very helpful. What more can I ask for. Five stars

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.