TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



Great customer support! Problem solved in few minutes. Thank you very much!



J'ai été aidé par Amina. Elle a donné une excellente aide en ligne. J'ai mon site opérationnel en quelques minutes! Elle m'a donné étape par étape les instructions et j'ai finalement trouvé mon erreur. Elle a été très patient et très bien informé. J'apprécie vraiment votre aide Amina Merci beaucoup!



I was helped by Judy today. She gave me great help. In general, your service is excellent and I'm grateful for that.



I was helped by Olivia and Judy today. They were very helpful and solved all the problems I had. I really appreciate your kind help Judy and Olivia! Great customer service!


United States

I just had Kate for Technical Support Chat and she was awesome. She identified a hard problem I was having with my template and walked me through the quick and easy fix. Again, I had great technical support from TemplateMonster on-line chat. Thanks for being available 24/7 and thanks again for having Kate in Technical Support! She was awesome with fixing my problem. I really appreciated her help on my issue. This is why I buy all my templates from TemplateMonster! I wouldn't shop elsewhere as nobody can compete with TemplateMonster Technical Support!




Great customer service. Thanks to Daniel, I will have a goodnight sleep :)

Alvaro Rodriguez-Schwendener


To Emily and Erica: Once again, my warmest recognition to your professionalism, politeness and friendliness. This is a repetitious situation with the entire Technical Support Team". I always leave the chats with enormous satisfaction. Thank you very much TemplateMonster.




Charlotte helped me with a big problem that I had. I needed to solve it within few days, and that's why I asked for some help in the chat. Charlotte helped me and found the solution quickly. She was nice, polite and efficient! What else can I ask? I gave her a 5 star rating, if it was possible I would give a higher one ;) Thanks you so much!!!

David Raimundo


The best ever! The technical support is amazing! Erica, solved all my problems and helped me create the website of my dreams! Along with the other operators which are great! Thanks for everything! Quick help and so nice!!!


United States

Using Joomla templates is completely new for me and a little intimidating. However after struggling with it for a while I started talking with TemplateMonster's support. Margarett helped me and spent over a hour taking me through the process. She spent a great deal of time explaining things and investigating certain things herself when I ran into trouble. Definitely a great technical and customer service experience. I appreciate it.


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.