TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Shola Ekperigin

United Kingdom

Charlotte has been of wonderful assistance to me. I am really pleased with her patience and attention to great detail with regards to my challenges on Zencart. She deserves a million stars :)

speedy-spares.com

Tadeu Neto

Brazil

Extremely professional company. Service score of 10! Quality and proven safety. They are to be congratulated. Thanks.

www.facebook.com/rokdesign

Don

Canada

I love the selection of templates but the area that differentiates templatemonster.com is the customer service. I want to thank Alice for her time an patience in setting up my theme properly after the installation did not go perfect. The tech. support alone is a reason to buy from templatemonster.com

www.purplepandasolutions.com

Adel

Australia

Erica is an absolute genius and was able to help me sort out all my problems in a matter of minutes. Thank you so much.

Denise

Australia

I am always struck by the absolute commitment to customer service which Template Monster delivers time after time. The staff and their skills, courtesy and patience is outstanding. 24/7 service is very rare these days and template monster is always there. The Live Chat is fabulous. No need to hopefully get an answer on a forum or stay up until all hours of the morning trying to get hold of someone because I am in OZ. To Iris, Stacy, Sarah and so many others, thank you for everything. Your service just blows me away.

www.absolutelinemarking.com.au

Matt Goodwin

United States

Just had to say that Template Monster has always provided great service but today they went above and beyond! They were flexible and really helped me out of a jam when I needed it most. Their WordPress themes are very well documented compared to themes I've purchased from other companies in the past. Buy their templates and themes with 100% confidence!

www.modernconcepts.org

Helmut

Switzerland

Amina was very helpful. I am very impressed about the fast response time. Thanks again for taking care and helping me out of my problems.

Donna

United Kingdom

Fantastic help is always to hand and the staff are always happy to help and to get you the result that you want. Thank you, Martin, this evening your patience was beyond mine... Massive thanks, much appreciated.

Vince

United States

I bought a template and installation service, it was set up and I somehow managed to screw it up in less than 12 hours by losing my login details :( Contacted the support team, spoke with Amina and Charlotte for an hour and 10 minutes over chat and we managed to put all the pieces back together. Thanks to their patience and support. Great simple minimal design, easy updates for noobs :)

Ilona

Greece

The theme works great and it has many functionalities. Moreover, the support service is excellent! I had some trouble on editing some items and they responded immediately, always with a great solution! I've bought many templates from different providers but Template Monster cannot be compared! I would definitely recommend their products and services!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.