TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United States

Impressive! Bought a template 6+ yrs ago, maybe as much as 10 yrs ago and one day about a 1 1/2 yrs ago it just disappeared. No one can remember the info from the time and no one knows what happened to it, but Emily from technical support stayed on with me for over an hour helping to figure it out. She was patient and helpful and even though we weren't able to get the original back, she helped me figure out what needed to be done to do whatever work around is needed to get this site back up. today! When you're on a deadline like this it is great to have somebody willing to go through all of the options.



United States

Judy was awesome! She helped me with all my problems in matter of seconds. So glad this service is available.




Quality service, very fast, nothing to say, great professionals, I love it.

Henry Horn


Olivia has been fantastic, I had a problem viewing privacy policy at the footer, she had my WordPress control panel and fixed it in less than 3 minutes, I wish I could connect to Olivia all over the world, it was a pleasure working with her, God bless you Olivia.



United States

On-line support was 24/7 and great! Mary was patient despite me not knowing anything. She walked me through it and solved my problems.




Very nice support! I talked to Vanessa which helped me to understand how to do modifications, and to find out where I did it wrong. TemplateMonster assistance is the best!!! Thank you Vanessa ;-)

Christiane Camargo

United States

I am so happy with the service Andre provided me with the template I purchased that If I would rate him from 1 to 10 I would give him 10 for good customer service and support, thank you Andre for your help!


Christiane Camargo

United States

I had Steven helping me out today, and I am extremely happy and satisfied with the help he provided me, I am glad for TemplateMonster service and the template that I bought, thank you Steven.



United Kingdom

Absolutely brilliant service! I was connected to Emily. She really helped me out with some CSS coding as well as telling me where to place it on the style page. We had some connection problems and when I came back she went through it all again very calmly and got the job done. I was told the customer service on Template Monster was world class and with operators like Emily it is easy to see why. Thanks again Emily!!!




It is a perfect place to look for any kind of on-line templates for both expert and amateur designers. The support is available round the clock and the Support team members like Kelly, Andrew, and Olivia have been very helpful all these days, you all reply with complete patience and it seems as if a friend is available to help me to resolve my concerns. Thanks for your time and patience :-)

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.