TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Davit Kulikyan

United States

TemplateMonster is the greatest place to buy templates, customer service is great, fast and easy. I was chatting with Olivia and she did everything perfect. Good job guys.

www.shopogator.com

Nivi

United States

Kate was very helpful and guided me in depth on how to customize the template. She was very patient and waited for me to update my changes and stayed through the whole thing until I got my problems resolved. Thank you very much for your help Kate!

Nivi

United States

I was helped by Ammy. She gave excellent on-line help. I have my site up and running in just a few minutes! She gave me step by step instructions and I finally found my error. She was very patient and extremely knowledgeable. I really appreciate your help Ammy! Thank you very very much!

Jonathan

United States

Great customer service after the sale! I am new to OpenCart and had an issue after I installed the template. I started a technical support chat and after exchanging some login info Eva took care of the issue. I didn't have to do a thing. She explained the error and what caused it. Happy repeat customer...

www.diyrealestatesigns.com

Nadia R.

Canada

Thanks so much to Olivia who helped me with a shortcode issue and answered all my questions. I appreciate the fast service and the amazing technical support. This is the second template I've purchased from TemplateMonster and I am definitely a lifetime customer. Can't beat the customer service!!!

Benedikte Fuglsang

Denmark

Very good service that works every time. Quick help so you do not have to sit and wait long for a problem to be solved. I am very pleased and very happy customer.

Alvaro Rodriguez-Schwendener

Guatemala

Today I had the pleasure of having a successful chat support with Lilian and Vanessa. As always, I've had excellent experiences with the Technical Support department. Congratulations for having such friendly and professional team. Thank you.

www.loyaloffshore.com

Mike

United States

Help and support after purchase were unbelievable - operator was fast responding, sent me a link for the tutorial on how to install template, checked my site once it was loaded to make sure it was right and then sent me some links on how to add products to it. TemplateMonster.com rules!

www.flcustomjewelry.com

Alan

United States

I was having some troubles getting my template uploaded to my new domain. Olivia and Carey actually provided me with more assistance than our own hosting provider, and I believe they both went above & beyond what one would expect from a template provider. I am extremely happy with the level of support Olivia and Carey gave me on this project, and I will definitely recommend TemplateMonster to others looking for a fresh new look to their website.

www.ecierp.com

Ross Penn

Germany

Wonderful service. I buy templates from them all the time just because of their service. They are always there to assist you and I love it. Keep up the good work guys!

www.topafric.com

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.