TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

James Green

Australia

Olivia was very helpful tonight. She is professional and fantastic. Thanks to her and Julia I will continue to buy from TemplateMonster.

Stephen Schmitt

United States

I'm first time buyer. Documentation was easy to follow, but I had a problem after installing. So Sunday afternoon I decided to follow the Live Chat link and OMG someone was there. I got Lana on the chat and explained my issue. After we got it resolved I asked "What did I do wrong?" Lana said I did everything right and it was a know issue with WordPress permalinks and this workaround works all the time. I love to learn something new everyday and this was a big one. Thanks Again Lana!!! Stephen

www.kaibiganko.com

Mike

United States

I wanted to stop by and let you know that I love your support representative - Hanna :-). She completely solved a problem that I was having with galleries on a site that I was creating for a customer. Not only did she take care of the problem, she made me feel like everything was going to be okay once she was done! And indeed it was! Thank you for your help Hanna!

Leesa

United States

Harry from the Technical Support was awesome! He worked hard to solve the problem/issue I was having. He worked at it until he got the codes for me to make the edits of the template per my customers requirements. Harry was awesome and very helpful. I really appreciated his time and support! Thanks for the great technical support team!

kitncouture.com

Ian

United Kingdom

I had a couple of problems with my OpenCart theme that I was struggling editing, the edits were a lot more complex than I thought they would be, but there technical support advisor Harry was more than happy to help me! He helped me edit all the parts that I needed and defiantly went the extra 10 miles! I can honestly say I have never had such great support as this. TemplateMonster you have an amazing employee there who knows his stuff! Keep hold of him as long as you can. P.S. I was on the support for a LONG time!

Saman

Iran (islamic Republic Of)

Thanks for your website, and your services. And thank you for very good support. Judy was very helpful today. She solved my problems very good.

Alvaro Rodriguez-Schwendener

Guatemala

You at TemplateMonster have an amazing support team. Every time I contact the Support Team, I always receive a very professional feedback with a very cordial and friendly attitude. I can't remember the names of all the wonderful people that have helped me but I can mention Kate, Amina, Lilian, Andre, Lana, Emily, Ammy, Sarah, Daniel, Kristy, Hanna, Julia, Margaret, Simon, Ashton, Travis and Ryan. To all of you my sincere gratitude and appreciation. It has been a wonderful journey!!!!!

www.loyaloffshore.com

L Paquette

Canada

Judy was fantastic! I was really impressed with how amazing the service was! I couldn't get our template to load with our server and Judy took care of everything. Now it is working and I can start doing the website.

www.solaramerica.ca

Scott Naylor

United States

I have a wonderful experience with technical support via chat. They helped me get my issue resolved in under 10 minutes. A truly pleasurable interaction with representatives Stacy and Olivia respectively.

ntsconsulting.us

Marissa

United States

The chat agent Olivia was the best of help. I was working on uploading the template to my WordPress website that was taking me about 4-5 hours to try to figure out. I ended up that it was a problem with the database. Luckily Olivia was there to help me. The 24/7cChat is by far the best tool TemplateMonster has! Olivia is awesome and deserves a promotion and a raise! Thank you Olivia!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.