TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Ryan Gruenholz

United States

After using different template providers, I finally came across TemplateMonster and have never looked back. I have been using these templates for quite some time. The support is absolutely outstanding. Thanks again for helping me tweak this new site.

groundsprofl.com

Samantha

Australia

Olivia helped me with a technical issues. She was very patient and professional, and resolved my issue & explained what she had done to resolve it. TemplateMonster.com support system is fantastic & very much appreciated. Thank you.

James Anderson

Australia

The themes are amazing and the support is instant! With the help of live chat support, I was able to fix my issue in seconds! Thank you for the great service!

www.turbo.net.au

Owen Carr

United Kingdom

I cannot rate the chat support at TemplateMonster highly enough! They have been speedy, knowledgeable and very helpful in my queries. One of the reasons I keep coming back to TemplateMonster.

Lazos Mougias

Greece

Excellent response and to the point fast assistance via live chat. Thank you very much Olivia, 5 stars to you and to TemplateMonster for a providing such a refreshingly good technical support!

www.ictconsulting.gr

David Perl

United Kingdom

I'm a novice at web design and some of my questions were complicated. The support staff have always been fantastic and helped me sort out every issue with out fail and also with immediate support 24/7 response.

docleaf.com

Andrew Gaudian

United States

I was having a hard time getting my site to behave the way I'd like and Olivia came through to the rescue. She was precise, to the point, and gave me exactly what I wanted. She did an outstanding job and because of her support alone, I would recommend TemplateMonster to anyone. Thanks for the awesome support Olivia!

Sue Hayden

Australia

Templates are fantastic, and support is even better, quick to reply and sort out any issues, and were so patient with an misunderstood client :) Thanks Ray!

Koushan

Canada

Absolutely amazing support team. The on-line chat is just great, and all your personnel are so good at what they do. They are extremely responsive, namely Erica who I've been dealing with mostly. Love the team.

www.frontiergrp.com

Lams

France

Mary was very helpful. I had an issue with my theme and she took her time to explain things out. I love your website. Keep up the great work!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
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    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.