TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Leah

Australia

TemplateMonster provides excellent technical support which is the reason I continue to purchase my WordPress templates from them. The support team is very patient and professional, and don't worry about the time it takes to resolve any issues I have.

Carolyn Clayton

United Kingdom

Really great service. On-line chat helps you within seconds. Seriously recommended.

walkinshowersandbaths.co.uk

Nello

Malta

Excellent support - patient and quick with the response. Managed to solve my problem in a few minutes. Great experience with TemplateMonster!

David Edlin

Australia

Love this company, they go out of there way to help with anything.

www.flatgeckodesign.com.au

Jay

India

Vincent is an excellent sharp technical support representative who just made my day. I was struggling with the problem like hell. Hats off to his expertise, he just sniffed the problem in a second and provided me with the fix. Kudos Vincent, would always require your magic hand in course of bad times. Highly recommend you for your expertise. YOU ROCK !!!

Fadi

United States

I highly appreciate the work done by the technical support team. They are extremely helpful and they helped me to fix the issues promptly. Thank you!

www.2immigration.com

Henk Pleiter

Netherlands

What a great support desk TemplateMonster has. Especially Erica, which did a great job. I had a few complicated questions which Erica solved with patiently and very professionally. Saved me so much time. Thank you Erica!! YOU ROCK!

Diana

United States

Olivia was the most supportive ever! Olivia immediately directed me to the correct location and download which I did have and needed to do. The steps she gave enabled me to advance and move forward in my installation of the template and further my ability to create my website! Thank you for Olivia! Happy New Year and instilling my confidence in TemplateMonster! Diana

u-tease.com

Sam

United States

The help is amazing, I didn't expect to get that much help, they went the extra 10000 miles for me just to get me going. Thanks Margarett, you are the best.

skintologychicago.com

Mark

United Arab Emirates

This is the best technical assistance I've ever experienced!!! Good work Judy , thank you so much, you made it easy for me :) Thank you!!!

www.prestigeadvocates.com

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.