TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Carlo

Italy

Everything was perfect. The chat assistance was functional and the personal is nice and professional. A very good job!

www.lorisderosa.it

Jen Henrick

South Africa

I had quite a few queries for Judy. I am a total novice on Wordpress and have found it really easy to work with. Judy was just amazing and answered all my queries most efficiently. Great service!

www.mynewself.co.za

Eddie Meireles

United States

I just want to say thanks to Vicki, she was such an amazing technical support. She has answered all of my questions and gave a piece of mind to finish my website. Scaling 1 to 10 she`s 1000000. Great job, Template Monster crew. She deserves a $bonus :)

Waku

Mexico

Our problem was solved, we received an excellent services from Charlotte. Thanks!

waku.mx

David Guillau

Australia

Really fast, courteous and efficient! Thank you, Eva :)

Serina

Canada

I am so pleased with my Template Monster experience, I dealt with Alison, Andre & Alice and they were incredibly helpful. My familiarity with WordPress is primarily in editing so working to create a new website had it's challenges. But with the support of this AAA+ team (see what I did there?) it is working out beautifully. Plus I love that they are available when I'm working at night. Thanks, Template Monster!

Graziela

Switzerland

Celine is the best one. It isn't the first time that she helps me a lot. I have just enough WordPress knowledge to make me really dangerous to myself. The tech support I have received from Celine and her colleagues is absolutely amazing. For example, Sarah, Erica, Martin, Anna and I don't remember all the names. Thanks everybody :)

webexpert24.ch

Reggie Hall

United States

I had a very nice long online chat with a Support Tech named "Allison" She did considerable work trying to resolve my issue. Her biggest obstacle was my ignorance. She gave me all the information and tools I needed to not only resolve the immediate issue, but for future similar issues as well. As I mentioned to her, I did all the work on this WP website five years ago, but I forgot how I did it. Five minutes after the chat ended, I watched a tutorial she sent to me. Turns out, I never really had a problem in the first place. Everything looked exactly as I wanted it. However, there was one function that is not native to WP. Five minutes after that, I installed a plugin, and everything was working perfectly! I just wanted to apologize for my miscommunication, and for being some damned dense! Thanks very much to Allison, and to Template Monster support! Sincerely, Reggie Hall

www.reggiehallmusic.com

Thomas

United States

George was extremely helpful in addressing my technical difficulties. Besides the fact that he responded promptly, and worked efficiently, he was very polite, and easy to communicate with.

Amalie

Denmark

Martin Clarke is an absolutely amazing technician. I'm very very thankful for his help. He is super fast and helpful. The best technician from the technical support that I have chatted to so far. Great Support! Thank you so much

www.orientrejser.dk

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.