TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial



I think the theme is excellent, but I still appreciate much more the support service. They answer quickly, they are really helpful and competent. Thanks so much, great job! :-)

Patrick Fitzgerald

United States

The technical assistance was OUTSTANDING!!!! I never would have gotten the installation done without the invaluable assistance of Lillian. She was a consummate professional and expert and took over the process without a flinch. Without her I would still be beating my head against a wall! I would also like to mention Margaret. She went to great lengths to try and help, but unfortunately it fell on deaf ears and I was unnecessarily rude to her. She was also a consummate professional and didn't react or respond negatively at all. Thank you all for a fantastic customer and technical service experience!!! Something that is all too rare these days.


United Kingdom

Superb templates, first rate customer service, what else can I say? You won't regret working with TemplateMonster.


Hong Kong

Great after-sale service!!! Always approachable, knowledgeable and patient. Two thumbs up!

John Baptist Lwayanga


Well the services are great, had an issues with my site alignment. I contacted TemplateMonster via chat and Mary was glad to help me fix the issue in the shortest time possible. Thanks guys for the support.



United States

I am amazed by the knowledge and fantastic support I always receive from the friendly team of technical support. I have thousands of questions as I build the new template, they are always available and leave you with a feeling that they care. Thank you Hanna!


Jin Cart

United States

I purchased nearly 200 templates (Wordpress, Joomla and Magento) from TemplateMonster in the past years. I liked all the updated templates, especially the chat support team, Mary, Carey, Judy, Kate, Ammy, Amina, Hanna, Daniel, Rick and many others are all my heroes. They are so helpful, so professional and so lovely. If I hit lottery someday, I would bring a suitcase full of cash to visit TemplateMonster office. Happy New Year (2014) to every one at TemplateMonster! Chat again soon.


Paul Jensen

United States

Excellent service! Very knowledgeable staff that responded professionally and resolved multiple issues quickly. Thank you!!!



I was already impressed with the ease of set-up for the template. Then, when I had small issues with modifying the css, the support staff was extremely helpful and knowledgeable. They went above and beyond what I could have expected from on-line support. I was able to reach them immediately and have my issues worked out within an hour, not wait days!


United States

Service is great. They helped me to change the icons and fix issue with appearance. I would highly recommend buying a template here just for the help alone.


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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.