TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Rich Hall

United States

The great thing about TemplateMonster is the chat support service that solves the issues you might have when building your site. They have NEVER failed to solve a problem and are ALWAYS quick and resourceful.




I had a great time solving an issue with my site, thanks to Erica. Even though the assistance was on-line/distant I feel her close and willing to help me solve the issue.

Tarik Chelabi


Excellent products, it's my gold mine of website templates. And customer support is more than just perfect!


Michel Wouterse

Netherlands Antilles

Chat support is fast and great. Thank you Ammy for finding out my problem and to Judy to fix them and fast! Excellent service.




I have got great service from Olivia and other technical support representatives. Thanks for everything!




Brilliant support! Vincent and Charlotte are the best supporters I've ever seen. Hope to cooperate again with them!!!




Customer Service working perfect! Operators always devotes you time. They are very patient and forgiving. If you purchase some item from TemplateMonster.com You will be sure that you are not alone and you can always count on help.

Ricardo Loureiro


Hi to all, I don´t have words to express my gratitude, I am a network IT, with no knowledge of WordPress and web code. My boss told me to make a site, and I did my best, but the support team always help me, and with out there help, would not be an easy task! Big thanks to all the team and especial thanks to: Ammy Judy Julia Kristy Ray Taylor Emily Rose Robin I will recommend your site and services! Big Regards, Rick




Best customer service ever! I love the theme too! I'm going to come back to TemplateMonster again because of the outstanding quality of the theme and the amazing customer service.


United States

When it comes to providing great customer service, hands down the TemplateMonster team gets the job done. I would like to thank Hanna in particular who simply guided me through the steps to make my site come alive. As well, her talent in getting answers quickly was most amazing! Thanks again Hanna!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.