TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial


United States

Daniel is an excellent customer support agent! I am new at Joomla, and all things html, php, sql, etc. He walked me through how to re-install my template and was very patient and forgiving. My site works great now, thanks to him and his stellar customer service skills!


South Africa

We often buy templates and very often need to configure them to our own needs. TemplateMonster support staff is the most helpful staff that I had to deal with to date. I can throw any curve ball at them and they will always solve my problem.


Meg Smith

United States

Great support! Olivia rocks!! She did a great job of answering the questions I had and guided me to fix them. I love the 24 hour support, living in Alaska I normally have issues with support lines and timing. I have used TemplateMonster's support several times and it has taken a lot of weight off my shoulders! Thank you!!!



Brilliant products and a great customer service, they got me up and running in no time at all


United States

I wish i could compensate them all for all the time and attention they gave to me all those years. Amazing customer service.



United States

TemplateMonster's customer service is hands down the best I have seen. They are very responsive, and quick to help. I had struggled for awhile to get my template loaded, only to find out it was my Hosting Provider. Carey and Erica were great to work with, providing great customer service. I would recommend this company any time.



I was having a hard time with an error I got, but Judy Waters provided me with a great assistance and support! Thank you very much for all your help!



Exceptionally good support, quick and precise. Excellent service from Olivia who my guess is the best support person in TemplateMonster.

Eva Petakova

Czech Republic

I really like this site, so many great templates to choose! But what I LOVE here, is the chat and technical support available 24/7 - this is actually important for us, because of the time difference. I always get a great and polite helpful assistance in few seconds. Great customer service guys! Thank you :)



Great support, fast and effective. Really like the themes you are bringing.

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.


  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.