TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Merill Fernando

Australia

Exceptional support. I bought a template in 2010 and recently (in 2013) needed to make a change and to my dismay didn't have the original files. Their on-line support sent me the download link in less than a minute. I wouldn't buy my themes from anywhere else. Cheers

merill.net

Paul

United States

Excellent service from Jason this evening. He's more patient that I am. I would have logged myself off. :)

Paul

United States

Excellent service! Just got off chat with Monika and she spent at least 30 minutes assisting me and resolving my issues, and I mean "my" issues, there are no issues with the template.

Paul Martinek

United States

Templatemonster Technical Support is by far the best I've experienced on the WEB and I've been in the computer field since 1979. They are always friendly, knowledgeable and have about zero wait time to get to a tech support person. I purchase all my templates through TemplateMonster because I know if I get in a jam, they are going to expeditiously going to steer me right. I just got off of chat with Judy and as always, she and her peers resolved my issue in short order. Excellent service!!!!

www.moonsabcrestorations.com

Chris

Singapore

To Carey, whom is one of the best technical support representatives from TemplateMonster. I have bought many templates here and I am so glad that I get instant response every time I need help! Best site to get your work done!

Sefist

United Kingdom

Mary was simply delightful and polite in dealing with my issue. She assisted me promptly and dutifully. Thanks again!

Sean Kay

United Kingdom

Brilliant products and a great customer service, they got me up and running in no time at all :)

Karla

Canada

Amina is the best. I had many obstacles with customizing this template to my clients unique requests. Amina came to the rescue! She is always able to help me promptly without passing the buck. Her excellent customer service skills were able to diffuse my frustration and acute impatience. I appreciate her persistence and professionalism.

Scott Fletcher

Australia

The representative was amazing! He gave me answers instantly on how to totally customize parts of my website template. He was just so helpful and to have a staff member like this makes me feel I just want to keep buying TemplateMosnter's templates because of the great and fantastic service.

Yassine

Netherlands

I was helped by Olivia. She was truly amazing. I have never been served so well. She took all the time for me to help me with my questions. And most importantly she escorted me to the best tutorial and answers. She truly made my day by her help!

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Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
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    • French
    • Italian
    • Polish
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Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.