TemplateMonster Customers Testimonials

  • "Their templates are so good - I won’t use anybody else."
  • "They're quick, easy and affordable!"
  • "By buying a template I can have a website up in as little as a day!"
  • "There's a great customer service, available 24 hours a day."
  • "Template-help.com representatives have been super helpful!"
Video Testimonial

Sanjiv Sahoo

United States

Amazing customer service. It took them less than 30 min to deliver and install the template in mint working condition. I tried with my web hosting company and after 7 days of frustration decided to ask Template Monster to assist and voila, I was up and running in no time. Daniel was great at helping me. Will always go through them. They seriously know what they are doing. Thanks again for outstanding service.

tampabayrenal.com

Valon

Kosovo

Alice was a great help for me. I have recently bought a WordPress template and installed it to my server but I had a problem including a language plugin. I tried to solve the problem by myself for 3 hours, then I contacted Technical Support and Alice solved the problem very fast. Thanks for the great support from Alice.

Glen Lynch

Canada

I purchased a WordPress theme. I followed the install instruction, but had issues with the database and one of the plugins working correctly on my GoDaddy hosting account. Your team jumped in and helped me to resolve the issue quickly. Way to go above and beyond!

Pierre Rigolli

Canada

The technical service is simply outstanding. Template Monster have helped me to personalize my template day and night. The staff is highly professional and very efficient. I would recommend Template Monster anytime and will certainly purchase again when I need another template. Thank you very much, Template Monster!

Tronaru Valerică Marian

Romania

Great customer service, amazing templates, easy installation and tuning. It can't get any better than this.

www.bioinitio.ro

Ishmeal Lamptey

Ghana

Lana is awesome, she assisted me when I was facing some issues using a template.

yourcore.tworldgh.com

Christian Dallinger

Austria

Amazing customer support! 24/7 Monstroid is a great theme! And the assistants are even better! I had some server limitation problems (only 32Mb). Great support. I had some CSS questions about the banner module templates and Erica instructed me on the code i have to enter in the Monstroid: Stylesheet (style.css) file to achieve what I needed. Many thanks to the support team!

www.steinis-life-musik.com

Jose Jimenez

United States

I just want to stress the fact about your efficient Tech Support department: great! Special thanks to Lana and Martin Clarke.

mediaxtreme.com

Lee

United States

Lana is by far the best tech you have. I wish all the others were like her

medqpillbox.com

Eric

France

A great team, fast and competent. They are always available with a smile. 5/5 stars, thanks again! (they also understand the bad English, haha :)

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Want to submit a video testimonial?

Editorial Tips

  1. Please make sure the video duration would be not less than 40 seconds and not longer than 120 seconds. 60-80 seconds is a perfect duration.
  2. Suggested testimonial structure is as follows:
    • Tell your name, your country of location and a website URL (last one is optional)
    • Tell about how positive your experience of working with TemplateMonster was
  3. In case there’s anything else positive you want to mention about TemplateMonster (e.g. how polite the staff is or how cute the logo looks) that would be a perfect finish for your speech.
  4. Please make sure your testimonial is in one of the following languages:
    • English
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese

Technical Tips

  1. It isn’t critical what type of video recording device you will use. What we really care about is the video quality - it has to be good enough to be played on the Web. Which means:
    • Video: 640x480 video resolution minimum, 24 fps minimum
    • Sound: 128 Kbps, 44,1 KHz, mono sound allowed
    • Use one of the common video formats (.avi, . flv, .mov, .mp4, .mpg, .wmv). The .FLV format is the most welcomed.
  2. We strongly encourage you to use a tripod while recording your testimonial.
  3. Make sure you have your testimonial in a single file.

Delivery

  1. Attach your testimonial video file to a new email message and send it to tm.testimonial@gmail.com (be sure to specify your name in the message subject as well as the email address you’ve used for your purchases at TemplateMonster in the message body)
  2. Notify us at marketing@templatemonster.com so we could deliver you a discount.

Please note that the discount will be active within 30 days upon its generation.